Account Manager- Commercial Grounds Maintenance

Title: Account Manager
Department: Commercial Grounds Management
Reports to: Branch Manager
Status: Exempt outside sales

Role Overview

The Account Manager (AM) serves as the primary bridge between Bland Landscaping
(Company) and our most valued assets: our clients. You are not just a point of contact; you are a
Trusted Advisor and Asset Steward. Your mission is twofold: (1) ensuring the flawless
execution of existing maintenance contracts through proactive site management and (2) driving
strategic growth by identifying and selling property enhancements that increase the value and
beauty of our clients landscapes.

The ideal AM is a disciplined self-starter who thrives on the autonomy of the field. You must
possess the High EQ necessary to navigate various client personalitiesfrom volunteer HOA
boards to sophisticated commercial asset managersensuring that Bland Landscaping remains
their first and only choice for grounds management.

Core Responsibilities

Client Relationship Management & Retention

Strategic Partnership: Act as the lead consultant for a dedicated book of business
fostering long-term relationships through consistent high-touch communication.
Site Audits & Quality Assurance: Perform regular documented site walks and
audits to ensure maintenance standards meet (and exceed) contract specifications.
Adaptive Communication: Tailor communication styles to match client personas
providing formal presentations for HOA boards succinct ROI-focused reports for
commercial PMs and deep technical data for high-touch buyers.
Conflict Resolution: Proactively identify and resolve client concerns before they
escalate maintaining a high retention rate across the portfolio.

Strategic Sales & Portfolio Growth

Enhancement Identification: Proactively identify opportunities for site
improvements (e.g. drainage solutions seasonal color turf renovation or plant
transitions).
Proposal Development: Utilize the BOSS quoting system to generate
professional accurate and timely proposals for enhancements aquatics and
ancillary services.
Consultative Selling: Meet monthly and annual sales goals by educating clients on
the long-term benefits of property upgrades and landscape stewardship.
Collaboration: Work closely with the design and estimating teams to bring complex
high-value enhancement projects from concept to contract.

Production Liaison & Operations

Operational Clarity: Translate client expectations into clear actionable work orders
for Production Staff and Crew Leaders to ensure right-the-first-time execution.
Cross-Functional Teamwork: Coordinate with Branch Managers and production
teams on scheduling seasonal labor needs and specialized service windows.
Safety & Stewardship: Maintain a safe working environment by adhering to all
company safety protocols and ensuring company vehicles and equipment are
handled professionally.
Winter Operations: Lead and support snow removal and emergency weather
response efforts during winter months.

Horticultural Stewardship & Technical Expertise

Subject Matter Expertise: Maintain or obtain if not already held a high level of
knowledge regarding local horticultural practices pest management and irrigation
efficiency.
Educational Leadership: Educate clients on proper horticultural standards
advocating for practices that ensure the long-term health and sustainability of their
landscape.
Industry Compliance: Stay current on green industry trends emerging
technologies and local regulatory changes
Professional Requirements & Certifications

Education & Experience

Minimum: 2-year college degree with 2 years of experience in retail customer
service outside sales landscaping property management or a related field; OR an
equivalent combination of education and field experience.
Preferred: 4-year degree in Horticulture Agronomy Landscape Architecture or
Business.

Physical & Environmental Requirements

Ability to work outdoors in all weather conditions and navigate diverse terrain during
site walks.
Ability to lift up to 50 pounds on a routine basis and perform physical tasks (bending
stooping) as required for site inspections.
Comfortable working in environments with common allergens and environmental
risks (pollen bees thorns etc.).

Licensing & Technical Advancement

Drivers License: Must possess and maintain a valid Drivers License issued from
the State where Company conducts business with a clean driving record.
Required Path to Mastery: If not already held the candidate must be willing and
able to obtain the following within the first year of employment:
o Pesticide Applicators License issued from the State where Company
conducts business
o Certified Landscape Technician (CLT) Certification
o Completion of Bland Internal Foreman/Management Modules

Disclaimer

The above statements are intended to describe the general nature and level of work being
performed by people assigned to this classification. They are not to be construed as an
exhaustive list of all responsibilities duties and skills required of personnel so classified. All
personnel may be required to perform duties outside of their normal responsibilities from time to
time as needed.

Account Manager - Commercial Grounds Management

I have read the job description for which I have applied for and I am capable of
performing all of the above. If I need special accommodations for a disability or if I
have any allergies I will notify my supervisor.

Signature: Date:

State Issued & Drivers License Number: Expiration Date:

Have you had any Driving violations against you in the last 3 years

Yes No

Employment at Bland Landscaping Company Inc. is at will and may be terminated at
any time by either party with or without reason. This job description in no way creates an

Required Skills

• Must have valid NC Drivers license and maintain a good driving record

• Ability to acquire NC Pesticide applicators license

• Must have good communication skills and ability to motivate others

• Ability to acquire CLT certification

• Must comply with Blands policies and procedures

• Must practice safety with chemicals and all equipment

• Must wear company-provided uniforms and use personal protective equipment as needed

• Ability to lift up to 50 pounds on a routine basis

• Ability to bend and stoop on a continual basis

• Ability to work outside in all weather conditions

• Ability to work around bees poison ivy pollen thorns and other environmental risks