Account Management Coordinator, TPA

Who We Are

Because health is personal. Thats why Personify Health created the first and only personalized health platformbringing health plan administration holistic wellbeing solutions and comprehensive care navigation together in one place. We serve employers health plans and health systems with data-driven solutions that reduce costs while actually improving health outcomes. Together our team is on a mission to empower people to lead healthier lives.

Learn even more about the work that drives us at .

Why This Role Matters

Account management doesnt happen in a vacuumit requires coordinated support to ensure client needs are met consistently and issues are resolved before they escalate. As our Account Management Coordinator youll serve as product expert and trusted partner during new client onboarding and ongoing service delivery. Youll work across business functions to track performance research complex issues and support Account Managers during critical moments like contract renewals and open enrollment. Your ability to maintain accurate client records escalate to appropriate experts and follow through until resolution directly determines whether clients experience seamless support or frustrating service gaps.

Ensure client satisfaction: Collaborate across business functions to meet client needs while following through on outstanding items until resolution.

Monitor client performance: Track internal performance to confirm client expectations are consistently met while maintaining accurate up-to-date client records.

Resolve complex issues: Research issues access necessary resources and escalate to appropriate internal experts for comprehensive resolution.

Support client engagement: Participate in and host client meetings as needed while assisting in organizing open enrollment strategies health fairs and employee education sessions.

Assist with renewals: Support Account Managers during contract renewal process while providing ongoing analysis and strategic input for client success.

What You Bring to Our Team

Education & Experience:

• 1 years experience in health insurance employee benefits human resources or healthcare industry
• Experience onboarding new clients and providing account-based service preferred
• Comfort working with HR Directors and Executives

Technical Skills:

• Clear written and verbal communication skills
• Strong collaboration abilities to work effectively across business functions
• Detail-oriented approach with strong organizational and analytical capabilities
• Ability to build relationships with diverse stakeholders
• Proactive problem-solving mindset with ability to work independently and as part of team

Benefits

The Highlights:

• Competitive base salary and benefits effective day one
• Comprehensive medical and dental through our own health solutions (yes we use what we build)
• Paid Time Offrest and recharge time is non-negotiable
• Mental health support retirement planning and financial protection
• Professional development with clear career progression and learning budgets
• Mission-driven culture where diverse perspectives drive real impact on peoples health

Want the full pictureVisit explore our complete benefits package wellness programs and other employee perks.

Compensation: This position offers a base salary range of $20-$25 per hour depending on location skills and experience. Youre eligible for our full benefits package starting day one.

Our Commitment:Personify Health is an equal opportunity employer committed to diversity equity inclusion and belonging. We cultivate a work environment where differences are celebrated and employees of all backgrounds are empowered to thrivebecause diversity is core to who we are and critical to our work in health and wellbeing.

Stay Safe:Personify Health will never ask for payment or sensitive personal information like social security numbers during hiring. All official communication comes from verified company email addresses and or our secure applicant tracking system. Suspicious requests Report them to. View all legitimate openings at Experience:

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