Account Leader Software & Internet Clients Americas Region

Arcadis is the worlds leading company delivering sustainable design engineering and consultancy solutions for natural and built assets.

We are more than 34000 people in over 30 countries dedicated toimproving quality of life. Everyone has an important role to play. With the power of many curious minds together we can solve the worlds most complex challenges and deliver more impact together.

Role description:

As Account Leaderfor our Software & Internet Industry you will manage client experience and satisfaction deliver client growth within the existing portfolio of work and achieve portfolio margin targets across Software & Internet.

Youllbuild long-term relationships and drive account growth withSoftware & Internet key clients driving maximum retention and expansion.

We deliver Design Construction & Engineering Services to our clients. Asset/project types that we deliver within Software & Internet include data centers offices logistics facilities/warehouses transportation maintenance facilities studios labs and more.

Role accountabilities:

• Drive organic growth within theSoftware & Internetclient portfolio through active oversight of portfolio performance and commercial levers.
• Increase share of wallet through existing service offerings forSoftware & Internetclients.
• Be responsible for theSoftware & Internetclient and portfolio workload forecast.
• Determine pursuit teams and provide pursuit approvals.
• Maintain accurate and timely pipeline hygiene.
• Build and maintain strong client relationships including ownership of client experience satisfaction retention and resolution of client escalations.
• Facilitate regular business reviews withSoftware & Internetclients.
• Ensure client and portfolio margins are aligned to targets.
• Pursue new commercial models withSoftware & Internetclients.
• Manage client frameworks and Master Services Agreements to understand opportunities for rate card improvement.
• Support Services through identification of emerging client needs and opportunities for new or enhanced Service offerings.
• Lead theSoftware & Internet client account team with health safety and wellbeing at the forefront.
• Actively mentor and guide members of the account team in client relationship building.
• Foster an inclusive working environment within the account team.

Qualifications & Experience:

• Demonstrated experience in account management client management or project leadership within the AEC or related professional services industry.
• Proven ability to grow client relationships over time increasing share of wallet through cross selling upselling and diversification of Services within existing accounts.
• Strong commercial and financial acumen including understanding of pricing cost of sales client NOI and margin and using these to inform account decisions and actions.
• Experience with workload and revenue forecasting and collaborating with delivery and Services teams to align resources to pipeline and portfolio needs.
• Track record of managing client escalations and issues balancing client needs with commercial and delivery constraints to achieve sustainable solutions.
• Strong relationship building skills with the ability to engage effectively with client stakeholders and internal teams.
• Experience leading or coordinating multi-disciplinary non-hierarchical teams fostering collaboration and inclusive ways of working to achieve client goals.
• Excellent communication presentation and facilitation skills including experience running client reviews and internal portfolio discussions.
• Leadership style that empowers Arcadians promotes accountability and continuous improvement and supports a healthy inclusive and high engagement culture aligned to the Arcadis Leadership profile of being curious driving success and igniting passion.
• Degree level education in a relevant field such as business economics or a related field or equivalent practical experience.

Why Arcadis

We can only achieve our goals when everyone is empowered to be their best. We believe everyones contribution matters. Its why we are pioneering a skills-based approach where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.

Youll do meaningful work and no matter what role youll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark on your career your colleagues your clients your life and the world around you.

Together we can create a lasting legacy.

Join Arcadis. Create a Legacy.

Our Commitment to Equality Diversity Inclusion & Belonging

We want you to be able to bring your best self to work every day. Our ambition is to be an employer of choice and provide a great place to work for all our people. We are an equal opportunity employer. We are dedicated to a policy of non-discrimination in employment on any basis including race creed color religion national origin sex age disability marital status sexual orientation gender identity citizenship status disability veteran status or any other basis prohibited by law.

US: Arcadis offers benefits for full time and part time positions. These benefits include medical dental and vision EAP 401K STD LTD AD&D life insurance paid parental leave reward & recognition program and optional benefits including wellbeing benefits adoption assistance and tuition reimbursement. We offer nine paid holidays and 15 days PTO that accrue per salary range for this position is $186000 - $213900 USD. Actual salaries will vary and are based on several factors such as experience education budget internal equity project and location.

CAN: The salary range for this position is $159280 - $ 238920 CAD. The base salary represents Arcadis hiring range for this position. Actual salaries will vary and will be based on various factors such as location skills experience and qualification for the role.

#LI-CB1