Account Growth Manager

Job Title: Account Growth Manager

Location: Boston MA or Nashville TN (On-site 4-5 days per week at client offices)

Travel: Possibly every month across U.S. client offices.

Sponsorship: This position is not eligible for Immigration Sponsorship at this time.

Industry: Pharmaceuticals/Biotechnology/Clinical Research

Key Responsibilities:

*U.S. Client Relationships shaping and sustenance.

Strategically drive new business in a healthcare account in close synergy with Solution &Delivery teams to manage assigned sales and margin targets.

Connect the dots across the client company performance operating model internalvalue chains and industry knowhow (healthcare). Draw implications to account strategybasis clients ongoing divisional shifts.

Ensure the U.S. stakeholders understand Clients India ecosystem regardless of activeengagements or not. Track impact of past solutions delivered to uncover gaps andexpectation shifts.

Sustain in-peStrarson relationships with Director- and VP-level clients.

*AI/ Gen AI Demand generation and demand shaping with commercial advancements

AI/ Gen AI Use Cases Development: Identify business improvement opportunities anddevelop compelling use cases for AI/ Gen AI solutions. Leverage insights from existingdashboards proof of concepts (POCs) software partners dynamics and marketresearch to present new propositions to clients.

Proposals Development and Solutioning: Build proposals for solutions tailored to clientneeds and technical constraints (cloud stack APIs security etc.).

Collaborate with theaccount consulting team in India and Clients capabilities leadership to shape AIsolutions entailing services accelerators and/or products. Harness Clientss AI Researchgroup to advance clients roadmaps and stretch aspirations.

Commercial structuring: In line with Clients objectives to shift towards outputs-basedand subscriptions-types pricing in collaboration with Clients Finance and Capabilitiesleadership. Influence U.S. client procurement-related stakeholders with advancedcommercial structures entailing TCO usage value and adoption factors.

*Internal remote collaboration with the Clients India ecosystem

Collaborate with internal India teams including Consulting and Delivery teams todevelop winning proposals and ensure POCs and pilot-phase execution success.

Ensure pilots and/or POCs reach success in terms of long-term production solutionswith upgradation roadmaps. Tie with the long-term subscription-revenue objectives.

Represent full Clients portfolio with broad understanding and expertise in AI Engineering& Design /Behavioural sciences.

Technical Skills:

Strong grasp of GenAI concepts (LLMs prompt engineering fine-tuning embeddings)and their business applications

Awareness of Agentic AI patterns (autonomous agents workflow orchestration multi-agent systems) and ability to position them in client contexts.

Familiarity with cloud AI services (Azure OpenAI AWS Bedrock Google Vertex AI) andecosystem tools (LangChain RAG frameworks)

Ability to translate technical enablers (APIs integration data pipelines) into businessvalue narratives for clients.

Qualifications:

10-18 years of relevant experience in customer success account management orpresales in Consulting Services encompassing Analytics offerings (BI AI ML Gen AICloud Tech).

Demonstrated ability to drive account growth in scaled accounts develop strong clientrelationships and execute pre-sales activities.

Willingness to work in a siloed manner i.e. alone at client site with a geographicallydistributed team (EU India) structure in a fairly challenging environment.

Strong understanding of business processes and the ability to derive insights fromvarious data sources.

Excellent communication and interpersonal skills with an emphasis on relationshipbuilding with Director & VP-level clients.

Ability to work collaboratively with teams across different functional areas.

Benefits:

As a full-time employee of the company or as an hourly employee working more than 30 hoursper week you will be eligible to participate in the health dental vision life insurance anddisability plans in accordance with the plan documents which may be amended from time totime. You will be eligible for benefits on the first day of employment with the addition you are eligible to participate in the Company 401(k) Plan after 30 days of employment in accordance with the applicable plan terms. The Company provides for 11 paid holidays and 12 weeks of Parental Leave. We also follow a free time PTO policy allowing you the flexibility to take time needed for either sick time or vacation.