Account Executive, Mid-Enterprise (Hospitality)

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At Klaviyo we believe every guest interaction is an opportunity to build a more loyal relationship. That mindset starts with our Sales teamand were growing our Hospitality vertical.

Were looking for a Mid-Enterprise Account Executive to join our Hospitality team selling into hotel groups restaurant brands and wellness operators who are rethinking how they connect with guests. This is more than closing deals. Its an opportunity to shape Klaviyos presence in one of the most relationship-driven industries in the world.

From first touch to signed agreement youll own the full sales cyclepartnering closely with Solutions Customer Success Partnerships and R&D to drive long-term guest revenue for our customers.

Youll be selling to mid-enterprise hospitality brands: independent hotel groups regional and national restaurant operators and wellness and spa networks. These are companies where the gap between their current CRM and what Klaviyo can deliver is enormousand your job is to make that case.

What Youll Do and How Youll Make a Difference:

• Transform guest marketing workflows by putting AI at the centerbuilding smarter automation segmentation and personalization systems from the ground up
• Continuously experiment with AI tools sharing insights that keep the team ahead of the curve and applying AI fluency to do more meaningful high-impact selling work
• Build and grow Klaviyos Mid-Enterprise Hospitality client base across Hotel & Travel Food & Beverage and Wellness
• Drive full-cycle sales: prospecting discovery demo negotiation and closewith a strong self-sourced pipeline motion
• Create and execute vertical-specific territory and account strategies targeting brands on modern PMS Online Ordering and Booking platforms and displacing legacy guest CRM vendors
• Partner cross-functionally with Solutions Architects Customer Success and our Hospitality division to deliver a world-class buying experience
• Bring market and competitive intelligence back to Product and PMM to influence the hospitality roadmap

Who You Are / Required Experience:

• Youve already experimented with AI in your work and youre hungry to go deeperusing it to prospect smarter shorten deal cycles and bring sharper business cases to the table
• You dont wait to be told what to tryyou explore test and share what works
• Based in Boston MA and available to be in-office 3 days/week
• 6 years of closing experience in SaaS or MarTech with at least 2 years selling into hospitality travel or consumer-experience brands
• Familiarity with the hospitality tech stack (PMS CDP loyalty reservation platforms) is a strong plus
• Proven hunter: you build pipeline from self-generated leads through close and youre comfortable owning a cold vertical
• Experienced navigating multi-stakeholder dealsGMs CMOs Revenue Managers and IT all have a seat at the table in hospitality
• Fluent in technical selling: able to connect PMS integrations guest data infrastructure and CRM migration to business outcomes
• Resilient curious and energized by building something new in a vertical with massive whitespace
• A natural relationship-builder who earns trust with operators not just executives

Klaviyo is an Equal Opportunity Employer. Were committed to building a company that reflects the diversity of the customers we serveand that starts with our team.

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