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Account Executive Digital Sales CCaaS

TTEC Digital

Job Location:

Austin, TX - USA

Monthly Salary: Not provided by the employer

Posted: 11 June 2026 (30+ days ago)

Application Deadline: 14 September 2026

Vacancies: 1 Vacancy

Job Summary

At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process. Our vision is the same a place where employees know they can thrive.

Position Overview

TTEC Digital is seeking a high-performing Enterprise Account Executive to drive new business growth across our CCaaS and Customer Experience solutions portfolio.

This is a hunter-focused individual contributor role responsible for identifying developing and closing new logo opportunities within enterprise and upper mid-market organizations. The ideal candidate has a proven track record selling complex technology and services solutions generating pipeline independently and navigating multi-stakeholder sales cycles.

Success in this role requires a consultative approach executive-level relationship building and the ability to position both technology and professional services solutions that help organizations transform customer experience operations.

Key Responsibilities

Generate new business revenue through the sale of CCaaS AI customer experience and digital transformation solutions
Develop and execute strategic account plans to identify and penetrate target accounts
Prospect and create pipeline through outbound business development activities partner relationships networking referrals and industry engagement
Engage executive stakeholders including CIOs COOs Customer Experience leaders Contact Center leaders and Operations executives
Lead complex sales cycles from initial discovery through contract negotiation and close
Collaborate with Solution Architects Consulting Delivery and Partner teams to develop tailored customer solutions
Position multi-vendor CCaaS and CX solutions aligned to customer business objectives
Manage sales opportunities forecasting and pipeline activity within CRM systems
Respond to RFPs develop business cases and present solution recommendations to executive audiences
Consistently achieve or exceed annual revenue and quota targets
Establish trusted advisor relationships with customers and technology partners

Required Qualifications

10 years of mid market to enterprise level consultative solution-selling experience
4 years sales experience in CCaaS Contact Center CX SaaS Customer Service Technology
Proven success generating net-new business opportunities and closing complex enterprise deals
Demonstrated track record achieving or exceeding sales quotas
Experience managing multi-stakeholder sales processes with enterprise organizations
Strong understanding of customer experience operations contact center modernization cloud migration AI automation or related technologies
Ability to engage executive decision-makers and influence business outcomes
Experience coordinating cross-functional teams throughout the sales process
Strong presentation negotiation communication and relationship-building skills

Preferred Qualifications

Experience selling CCaaS customer experience AI workforce optimization and contact center transformation solutions within one or more leading ecosystems including NICE CXone Genesys Cloud Zoom Contact Center Five9 Cisco Microsoft Google or Cognigy.
Proven success selling complex technology and professional services engagements including six-figure to multi-million-dollar opportunities.
Established relationships with enterprise contact center customer experience IT and operations leaders.

What Makes Someone Successful in This Role

Hunter mentality with a passion for creating opportunities
Self-starter who operates effectively with minimal direction
Strong business acumen and consultative selling skills
Highly organized with disciplined pipeline management
Comfortable navigating ambiguity and building new markets
Team-oriented collaborator who works effectively across sales consulting delivery and partner organizations

$135000 - $170000 a year

This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location work experience education and/or skill levels.

Benefits available to eligible employees include the following:

- Medical dental vision

- tax-advantaged health care accounts

- financial and income protection benefits

- paid time off (PTO) and wellness time off.

This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.

About Us

TTEC Digital and our 1800 employees pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company TTEC Engage is a 60000 employee service company with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need they can draw from these independently managed centers of excellence TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications so if you feel you would succeed in the role above please take a moment and share your qualifications.

#LI-Remote

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

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About Company

TTEC Digital

We believe that humanity and technology should âco-exist, and that at the nexus of the âmost powerful experiences, humanity and technology collide. At TTEC Digital, we combine the expertise, innovation, partnerships, and passion of three industry-leading customer experience com ... View more

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