Account Director

Agency:

Snow

Job Function:

Account Management and Growth

Job Subfunction:

Account Management

Job Description:

Job Description:
Account Director AKA Product Manager Patient Experience Marketing Neuroscience

Job Description
Responsible for collaborating with partners across brand and market access marketing to execute the overall post-prescription patient experience strategy.

They will work closely with the patient solutions teams to deliver on the patient journey ensuring that more patients can start and stay on therapy. The Individual will also work on driving awareness and confidence in CAPLYTA withMe with key stakeholders.

The Product Manager Patient Experience (Px) Marketing Neuroscience is responsible for executing fulfillment and adherence strategy to support the end-to-end patient experience for patients prescribed our therapies. The role will require implementation of strategy through customer-facing tactical development as well as training for a variety of constituents.

They will be a member of the Neuroscience Px team working across brand marketing market access and field teams to deliver a patient experience that impacts the patient and supports business strategy and objectives.

A Day in the Life
Every patients healthcare experience is unique shaped by personal experiences and beliefs the presence or absence of support networks provider and payer dynamics and socioeconomic factors. For many patients the decision to start or stop a treatment is overwhelming. Johnson & Johnson recognizes this and wants to create an experience that is personalized helpful and hopeful.

The Product Manager Patient Experience (Px) Marketing Neuroscience works in service to our patients as an advocate for their needs. Day-to-day responsibilities include:
Enhancing Caplyta withMe Message Library Shaping and maintaining CWM resource management approach (inclusive of iMR submissions supply and print management) Field Support inbox follow up of Field Inquiries Shaping and establishing CWM communication approach (ie CWM Did You Know Newsletter etc) Shape and establish CWM Field Reporting approach (ieSavings and voucher utilization etc) Monthly new hire training Schizophrenia team support
Qualifications
EducationDegree in Administration Business Project Management or a related field preferred.

Experience2 years of experience in project coordination operations patient experience in pharmaceutical/biotech or healthcare environments preferred.
Neuroscience experience with cross-functional teams vendors and customer support staff.


Technical SkillsProficiency with Microsoft Office (Excel PowerPoint Word); comfortable building and interpreting reports.
Comfort with collaboration tools such as Microsoft Teams and SharePoint.

CompetencyStrong verbal and written communication skills.
Excellent organizational skills with the ability to manage multiple priorities and deadlines.
Analytical mindset with attention to detail.
Problem-solving orientation and ability to escalate appropriately.
Team player who can work independently when needed.
Self-starter & Independent thinker confident in front of a large group.

Working Conditions
Remote or Office-based / hybrid work model
Availability for ad-hoc support during launches and Hypercare periods (may require flexible hours)
Frequent collaboration via Teams and participation in cross-functional meetings
Reporting
This position reports to the Associate Director CAPLYTA PECS PX

Omnicoms policy requires employees to work in the office for a minimum of three days a week unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time and many of our agencies as well as Omnicoms corporate group already require five days of in-office attendance.

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