Account Director, Commerce

Marks part of the Propelis Group Marks is a consumer experience agency creating engaging moments across the entire brand spectrumfrom brand design and packaging to content and consumer connections. We are a collaborative global network of 1900 team members across 25 studios and 20 countries partnering with some of the worlds most recognized brands to solve complex business challenges through design strategy and craft.

POSITION SUMMARY:

The Account Director Commerce serves as the primary client lead for assigned Commerce accounts responsible for managing day-to-day client relationships driving account health and coordinating cross-functional teams to deliver successful business outcomes.

This role acts as the connective tissue between clients and the broader Commerce organization partnering closely with Commerce Strategy Discoverability Creative Operations Analytics and Delivery teams to ensure client priorities are translated into actionable plans and delivered effectively.

The ideal candidate is a proactive relationship builder skilled communicator and strong operator who can navigate complex Commerce engagements and highly matrixed organizations maintain stakeholder alignment and identify opportunities for account growth.

CLIENT LEADERSHIP & ACCOUNT MANAGEMENT:

• Serve as the primary day-to-day point of contact for assigned Commerce clients.
• Build strong relationships with client stakeholders across Marketing eCommerce Brand Sales Shopper Marketing and Digital teams.
• Lead ongoing client communications status meetings planning discussions and project reviews.
• Develop a deep understanding of client business priorities organizational dynamics and Commerce objectives.
• Anticipate client needs proactively address challenges and escalate risks when appropriate.
• Ensure a consistent high-quality client experience across all Commerce engagements.

ACCOUNT PLANNING & GROWTH:

• Support the development and execution of client roadmaps account plans and growth initiatives.
• Identify opportunities to expand scope introduce additional capabilities and strengthen client partnerships.
• Translate growth opportunities into clearly scoped proposals partnering with cross-functional teams to define approach resourcing and pricing.
• Partner with Senior Account leadership to support business reviews annual planning and growth conversations.
• Monitor account health and client satisfaction proactively identifying opportunities for improvement.
• Help position Marks as a trusted Commerce partner through proactive recommendations and exceptional client service.

CROSS-FUNCTIONAL LEADERSHIP & ORCHESTRATION:

• Coordinate Commerce Strategy Discoverability Creative Operations Analytics and Delivery teams across active workstreams.
• Ensure client priorities are clearly communicated and aligned across internal teams.
• Facilitate collaboration across disciplines to drive efficient execution and successful outcomes.
• Connect clients with the appropriate subject matter experts to address business challenges and opportunities.
• Ensure recommendations and initiatives are effectively implemented and supported throughout the organization.

DELIVERY & BUSINESS PERFORMANCE:

• Oversee scope timelines budgets forecasts and resource planning across assigned accounts.
• Partner with Program Management and Operations teams to ensure work is delivered on time within budget and to expected quality standards.
• Monitor account performance and operational health proactively addressing risks and dependencies.
• Managescopechanges ensuring updates to estimates timelines andcontractsare clearly communicated and approved.
• Support SOW development contract management and scope change discussions.
• Maintain accountability for account profitability delivery performance and client satisfaction.

QUALIFICATIONS:

• Bachelors degree in Marketing Business Communications or related field.
• 7 years of experience in Account Management Client Services Commerce Digital Marketing Consulting or Agency environments.
• Proven experience managing complex client relationships and leading cross-functional teams across multiple workstreams.
• Strong understanding of Commerce Digital Shelf Search & Discoverability Retail Media Content or adjacent digital marketing disciplines.
• Experience serving as the primary client contact for large or complex accounts with responsibility for stakeholder management project oversight and account performance.
• Demonstrated ability to build trusted client relationships and navigate complex organizational structures.
• Experiencedeveloping scopes of work building estimates budgetsandtimelinesresourceplanning and account profitability.
• Experience managing scopes of work budgets timelines resource planning and account profitability.
• Strong commercial acumen with the ability to identify growth opportunities and support account expansion efforts.
• Ability to connect Commerce initiatives to broader marketing sales and business objectives.
• Exceptional communication presentation problem-solving and relationship-building skills.
• Highly collaborative with experience partnering across Strategy Creative Operations Analytics and Delivery teams.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Experience within CPG Retail Commerce or agency environments preferred

About Propelis: Propelis is a portfolio of global marketing services and technology companies with a combined legacy of 150 years 2000 clients 9000 employees and operations across 30 countries. Propelis provides the scale and support of a global organization while preserving the unique culture and identity of each company in its portfolio.

For more information visit:

EEO Statement: We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications merit and business need. We offer equal employment opportunities to employees and applicants without regard to race color religion sex sexual orientation gender identity national origin genetic information age disability or any other characteristic protected by federal state or local law.âEqual Opportunity Employer Minorities/Women/Veterans/Disabled.

We strive to make our employment website and application process accessible to all users and doing so we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process please contact a member of our Human Resource Team.

Our compensation reflects the cost of labor across several U.S. geographic markets and we pay differently based on those defined markets. The U.S. pay range for this position is $115000 USD - $125000 USD annually. Ultimately in determining pay we will consider the successful candidates location experience and other job-related factors.

Group benefits currently include a selection of health care plans with prescription drug coverage dental plan vision plan basic and supplemental life insurance a flexible spending account for medical and dependent care expenses or a health savings account based on plan selection short/long term disability and 401(k) Savings Plan.

#LI-CC1 #LI-DNP

Required Experience:

Director