Account Director, Commerce

Marks part of the Propelis Group Marks is a consumer experience agency creating engaging moments across the entire brand spectrumfrom brand design and packaging to content and consumer connections. We are a collaborative global network of 1900 team members across 25 studios and 20 countries partnering with some of the worlds most recognized brands to solve complex business challenges through design strategy and craft.

POSITION SUMMARY:

The Account Director Commerce is the primary client lead for assigned commerce accounts responsible for guiding digital shelf content programs from opportunity and scope definition through creative production delivery and optimization.

This role partners closely with Digital Shelf Strategy Search & Discoverability Creative Copy Program Management Operations and Photography Studio teams to translate client business needs into clear recommendations actionable scopes and high-quality retailer-ready content.

The ideal candidate brings direct experience with digital shelf and retailer content including PDP optimization and scaled content production. This is a client-facing leadership and account role focused on driving content excellence strategic guidance and seamless creative delivery. The successful candidate is a proactive relationship builder skilled communicator and strong operator who can lead complex Commerce engagements navigate highly matrixed organizations align cross-functional stakeholders and identify opportunities to drive organic growth.

CLIENT CONSULTING & ACCOUNT LEADERSHIP:

• Serve as the primary day-to-day client lead for digital shelf content and creative engagements.

• Build trusted relationships with stakeholders across eCommerce Brand Marketing Sales Shopper Marketing and Content teams.

• Consult with clients on retailer content challenges and opportunities translating business priorities into clear recommendations and action plans.

• Guide client conversations on PDP content search and discoverability conversion-focused creative content governance and scalable ways of working.

• Lead status meetings planning discussions project reviews and presentations with clarity and confidence.

• Anticipate client needs resolve ambiguity surface risks and align stakeholders on decisions and next steps.

ACCOUNT PLANNING & GROWTH

• Lead the development of scopes of work for digital shelf strategy content optimization creative production and ongoing content programs.

• Translate client requests into clearly defined deliverables assumptions revision parameters timelines resourcing plans and pricing.

• Partner with Strategy Creative Production Program Management Operations and Photography Studio teams to validate the approach and ensure scopes are achievable and profitable.

• Manage scope boundaries and change requests clearly communicating impacts to cost timing resources and contracts.

• Oversee budgets forecasts account profitability and delivery performance across assigned accounts.

• Identify opportunities to expand client partnerships by connecting business needs to relevant digital shelf and content capabilities.

• Support the development and execution of client roadmaps account plans and growth initiatives.

CREATIVE PRODUCTION & CROSS-FUNCTIONAL LEADERSHIP:

• Orchestrate multidisciplinary teams across Digital Shelf Strategy Discoverability Copy Design Production Operations and Delivery.

• Provide clear client and business context so strategy and creative teams can develop effective retailer content solutions.

• Partner with creative and production leads to establish workflows review paths roles responsibilities and quality expectations.

• Guide work from brief through final delivery ensuring recommendations are implemented accurately and content is aligned to brief and retailer requirements.

• Balance quality speed scale and efficiency across multiple brands retailers deliverables and concurrent workstreams.

• Facilitate decisions and remove roadblocks connecting clients with subject matter experts.

DELIVERY & ACCOUNT PERFORMANCE:

• Maintain accountability for account health client satisfaction delivery quality financial performance and stakeholder alignment.

• Partner with Program Management and Operations to oversee timelines dependencies resource planning risks and delivery status.

• Monitor account performance and operational health proactively addressing risks and dependencies.

• Maintain accountability for account profitability delivery performance and client satisfaction.

QUALIFICATIONS:

• Bachelors degree in Marketing Business Communications or a related field or equivalent professional experience.

• 7 years of experience in account management client services consulting or agency environments with direct responsibility for commerce content or digital shelf programs.

• Demonstrated digital shelf knowledge including experience with retailer PDP content product content optimization search and discoverability and retailer content requirements.

• Experience leading or partnering closely with copy design creative production photography studios program management and operations teams.

• Proven ability to consult with clients shape recommendations and translate complex needs into clear plans and decisions.

• Hands-on experience developing and managing scopes of work estimates budgets timelines assumptions revisions resource plans and change requests.

• Experience serving as the primary client contact for large or complex accounts and coordinating multiple workstreams.

• Strong commercial acumen communication presentation problem-solving and stakeholder-management skills.

• Ability to manage multiple brands retailers deliverables and priorities in a fast-paced matrixed environment.

• Exceptional communication presentation problem-solving and relationship-building skills.

PREFERRED EXPERIENCE:

• Experience with digital shelf content for major retailers such as Amazon Walmart Target Kroger Instacart or other retailer platforms.

• Familiarity with retailer content formats and workflows including titles bullets descriptions enhanced content image carousels brand stores content syndication and content governance.

• Experience within CPG retail commerce or an agency supporting scaled retailer content programs.

About Propelis: Propelis is a portfolio of global marketing services and technology companies with a combined legacy of 150 years 2000 clients 9000 employees and operations across 30 countries. Propelis provides the scale and support of a global organization while preserving the unique culture and identity of each company in its portfolio. For more information visit:

EEO Statement: We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications merit and business need. We offer equal employment opportunities to employees and applicants without regard to race color religion sex sexual orientation gender identity national origin genetic information age disability or any other characteristic protected by federal state or local law.âEqual Opportunity Employer Minorities/Women/Veterans/Disabled.

We strive to make our employment website and application process accessible to all users and doing so we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process please contact a member of our Human Resource Team.

Our compensation reflects the cost of labor across several U.S. geographic markets and we pay differently based on those defined markets. The U.S. pay range for this position is $115000 - $125000 USD annually. Ultimately in determining pay we will consider the successful candidates location experience and other job-related factors.

Group benefits currently include a selection of health care plans with prescription drug coverage dental plan vision plan basic and supplemental life insurance a flexible spending account for medical and dependent care expenses or a health savings account based on plan selection short/long term disability and 401(k) Savings Plan.

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Required Experience:

Director