Account Coordinator

• Free uniforms
• Health insurance
• Paid time off
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance

• Qualify and onboard PuroClean franchise offices into partner programs and CPR tiers (Bronze Silver Gold)
• Maintain updated franchise participation rosters CPR badges and service capabilities
• Support franchisees by facilitating onboarding registering for training and ensuring SLA compliance
• Collaborate with Regional Directors to review franchise participation checklists

• Serve as primary point of contact for assigned partners
• Facilitate regular calls and communications to maintain strong productive partner relationships
• Assist in transitioning new partner accounts from Sales to Account Management

• Assist in assignment dispatch to appropriate franchises based on qualifications and performance
• Monitor project progress using dispatch systems (e.g. XactAnalysis Cotality PuroLogic/DASH)
• Update and manage franchise zip code coverage areas

• Provide monthly reports to leadership
• Maintain and update program documentation including SLA files and qualification guidelines
• Ensure prompt respectful and clear communication with internal teams and franchisees

• Support training efforts including onboarding calls network calls and external program-related sessions
• Complete special projects and attend meetings assigned as directed
• Maintain updated zip code lists and distribute them to partners
• Travel for conventions regional meetings (35 annually) industry tradeshows and as directed

• Strong active listening and verbal communication
• Confidence and professionalism in partner-facing interactions
• Effective conflict resolution and relationship-building abilities
• Clear and prompt written communication

• Proficiency with Microsoft Office Suite (Word Excel PowerPoint Outlook Teams)
• Familiarity with Google Workspace (Docs Sheets Chrome)
• Experience with industry tools/platforms such as:
  • Xactware (Xactimate XactAnalysis)
  • Cotality including PuroLogic/DASH
  • FranConnect Gibbis Franchise Directory
  • MailChimp PuroDrive PuroClean Online Academy

With over 500 locations across North America and Canada PuroClean is leading the industry in emergency property restoration services by helping families and businesses overcome the devastating setbacks caused by water fire mold biohazard and other conditions resulting in property damage. We operate with a servant-based leadership mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers communities and each other.

Culture is very important to us. We want to make sure that we are the right fit for YOU!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to PuroClean Corporate.