Account Coordinator

We are one of the largest mechanical electrical and plumbing contractors in Indiana and among the preeminent specialty contractors in the nation. We specialize in a full range of new and retrofit construction for industrial food processing commercial institutional healthcare pharmaceutical and bio-fuel projects.

Shambaugh & Son L.P. is seeking an Account Coordinator for Fire Protection National Service this role you will be responsible for supporting national account customers and branch operations by coordinating service activities maintaining customer communication and ensuring accurate documentation. This role is critical to delivering exceptional customer service and operational excellence.

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• Serve as a primary contact for assigned customers.
• Coordinate inspections service requests and follow-up activities.
• Monitor job status and communicate updates to customers and internal teams.
• Review service documentation for accuracy and completeness.
• Generate customer reports and assist with performance tracking.
• Support compliance contract requirements and process improvement initiatives.
• Collaborate with Operations Sales Accounting and other departments to resolve customer needs.
• Other duties as assigned.

• 2 years of experience in customer service account coordination or service administration.
• Strong organizational communication and problem-solving skills.
• Proficiency in Microsoft Office (Excel Outlook Word Teams).
• Ability to manage multiple priorities in a fast-paced environment.
• Experience in service construction fire protection or facilities-related industries is preferred.
• Regular and reliable attendance including the ability to work extended hours and weekends as required.

Please review our Affirmative Action Policy.