Accessibility Director, Accessibility Tools and AI Enablement

Join the Chase Consumer Bank Digital Accessibility Team enabling culture habits tools data and support to help teams deliver fully accessible digital experiences for every customer. As the Executive Director Accessibility Director Accessibility Tools and AI Enablement reporting to the Managing Director Head of Digital Accessibility you will set strategy and lead execution for firmwide accessibility tooling and AI enablement to ensure consistent verifiable accessibility across channels including dynamic and agentic AI-generated experiences. You will partner closely with the Director of Accessibility Standards and the Director of Accessibility Oversight (Governance and Policy) plus product design and engineering leaders across lines of business.

Own a multi-year roadmap that scales accessibility through productized tooling automation and AI enablement while bringing structure to dispersed AI initiatives into a coherent platform strategy. Bake accessibility into the evolving PDLC (product development lifecycle) by defining how AI systems consume requirements for design development and testing and how those requirements persist for runtime-generated UIsusing repeatable patterns rules and skills exposed via APIs and measurable assurance.

Job Responsibilities

• Own the accessibility tooling and AI enablement product portfolio: intake prioritization roadmap delivery adoption and outcomes.
• Measure impact with clear metrics (defect reduction time-to-remediation coverage satisfaction and risk reduction) and drive continuous improvement.
• Set the operating model for accessibility in AI-assisted and agentic delivery: strategy principles guardrails evaluation and alignment of emerging AI projects to reduce duplication and ensure consistent use of approved frameworks and patterns.
• With the Director of Accessibility Standards define and implement assurance frameworks embedded in the PDLC that translate requirements into acceptance criteria and executable checks.
• Ensure these frameworks cover deterministic builds and non-deterministic agentic generation (including runtime UI creation) supported by human-in-the-loop and human-on-the-loop controls and auditable evidence.
• Partner with the Director of Accessibility Oversight (Governance and Policy) to manage reputational compliance and operational risk for AI-generated experiences including governance of variability inherent in non-deterministic outputs.
• Ensure internal AI tools and interfaces are accessible to employees and customers using assistive technologies.

Required Qualifications Skills and Capabilities

• 8 years of experience in digital accessibility implementing accessible experiences in real products at enterprise scale.
• Expert knowledge of accessibility standards and specifications including WCAG 2.2 WAI-ARIA and core web and platform semantics used to produce accessible experiences.
• Hands-on software engineering experience architecting building and shipping production systems (APIs libraries automation CI or CD integrations) across web and or mobile ecosystems.
• Strong product management and product ownership for internal platforms: strategy roadmap prioritization stakeholder alignment adoption and outcome-focused metrics or OKRs.
• Experience building or leading enterprise design systems and or component libraries including governance and measurable adoption across many teams. Significant AI experience including building AI-powered tooling and agentic workflows for software delivery (generation review remediation test creation) plus establishing evaluation guardrails and quality controls to make outputs verifiable and testable.
• Experience evaluating managing and negotiating with accessibility vendors. Demonstrated others-centric attitude focused on transparency and bringing value uplifting others sharing credit and succeeding as a team
• Demonstrated consultative and collaborative approach with skill at navigating complex organizations with a variety of objectives and personalities Demonstrates superior judgment to mitigate risk that could impact the firms reputation
• Proven people leadership managing teams that include accessibility experts testers and software engineers or developers with a track record of building high-performing accountable teams.
• Proven ability to lead through influence and collaborate across a highly matrixed organization. Ability to communicate effectively and confidently (both verbal and written) with strong story-telling / deck-writing / public speaking and presentation skills required
• Openness to an environment of active developmental feedback from peers and managers; eagerness to work in a fast-paced results-driven highly dynamic environment.
• Passion for accessibility and ability to communicate the importance and value of accessibility through data story and influence.

Preferred Qualifications Skills and Capabilities

• Bachelors degree required with preference for Computer Science Engineering or equivalent practical experience.
• Financial services or another highly regulated industry background.
• Breadth across large-scale UI platforms (web and or mobile) and modern front-end frameworks.
• Experience designing platform API models and governance approaches that drive consistent outcomes across many teams and technology stacks.