Access Services Coordinator

RESPONSIBILIITES:

75% A. Supervision of Access Services Student Employees

• With the support of the Access Services Librarian recruits hires trains supervisesevaluatesandsupportsstudent employees engaged in Access Services functions.

• Creates student employee schedules and monitorsstudent attendance (including time-off requests shift trades etc.) throughScheduleFly.

• Processes monthly payroll by approving timesheets through Workday.

• Fosters a sense of teamwork and information sharingamong all Access Services team members.

• Providescontinuous training opportunities in addition to creating and updating training materials for student employees to build knowledge of library systems and services.

• Conducts coaching and counseling sessions according to library policies and procedures to alter non-compliant behavior.

• Responsible for creating and leading professional development opportunities.

• Manages performance reviews during the fall and spring semesters processing wage increases through Workday.

• Partners with Access Services Librarian to update student employee job descriptions.

15%B. Resource Sharing

• Serves as the primary contact forpatronswhenprocessingresource sharing requests including borrowing and lendingin accordance withinterlibrary loan best practices (timeliness accuracy follow-through etc.).

• Addresses internal and external customer service issues related to resource sharing with the support of the Access Services Librarian.

• Complies withcopyright and licensing termsassociated withresource sharing workflowsandvendor licenses.

• Gathers and compilesaccurateresource sharing statistics from all relevant platforms.

10%C. GeneralResponsibilities

• Performs general fulfillment tasks such asholds reserves circulation digitization requests resource sharing and customer service.

• Monitors the accessibilitycleanlinessand professional appearance of library spaces.

• Ensurespatronphysicalaccess topublic computers printers and scanners including instructing patrons in proper use of the equipment. Serves as the primary contact for equipment maintenance requests.

• Addresses customer service issuesrelated to spaces.

• Providesdirectional guidance and reference referrals to patrons.

• Updates the library hours on the website and building signage.

• Orders andmaintainsthe tidiness and organization ofsupplies related toAccessServices operations.

• Supports Access Services Librarian with programming marketing and outreach as needed.

• Gathers and compiles usage statistics related to fulfillment and building use.

• Other duties as assigned.These may include:

• Aidinglibrary staff members incollectionof data and other projects.

• Attendingseminars trainingsormeetings as needed or assigned in keeping current with library circulation trends needs and information.

• Participatingin college and library committees.

REQUIREDQUALIFICATIONS:

• Associatesdegreeor completion of60 semester hours from an accredited college or university.

• Demonstrated leadership skills such as empowering inspiring and motivating a team.

• Excellentverbal and writtencommunication skills.

• Superb customer serviceskills.

• Proficiencyin the use of standard hardware and software applications used in a library environment including office equipment (copier scanner etc.) MSOffice tools (Word Excel PowerPoint and Outlook).

• Strong digital literacy skills.

• Commitment to diversity equity and inclusion.

• Excellent project managementskills asevidencedby theability to prioritize organizemonitorand complete tasks and projects on schedule.

• Adaptability and agility in a consistently fluctuating environment.

• Ability towork effectively both independently and as a member of a team.

• Identifiesresolvesand assesses solutions to problems.

• Dependable and reliable.

• Ability to pay close attention to detail.

• Ability to push a loaded book cart (approximately 300 pounds) lifting (up to 50 lbs.) bending standing forlong periodsof time stooping moving furniture etc.either with or withoutreasonableaccommodations.

PREFERRED QUALIFICATIONS:

• Prior work experience in a library environment.

• Three years of prior supervisory experience.

• Proventrack recordof motivatingsupportingand developing employees.

• Proficiencywith an Integrated Library System

• Understanding oflibrary ethics and copyright law.

• Thorough knowledge of Library of Congress Classification.

• Familiarity with copyright laws and regulations.

• Experience withWorkday.

• Experience using Alma and/orTipasa.

To apply please include your resume/CV cover letter and contact information for three professional references. In your cover letter please explain your leadership qualifications.

We encourage you to be specific and reflective in your letter. We value authenticity and are interested in learning why this job appeals to you.

For more information about Wofford College Sandor Teszler Library and a webinar about the position please visit: WOFFORD COLLEGE

Wofford College established in 1854 is a private liberal arts residential college located a few blocks north of downtown Spartanburg South Carolina. Wofford offers 27 major fields of study to a student body of nearly 1800 undergraduates and is nationally known for the strength of its academic program outstanding faculty and study abroad participation. Wofford is home to one of the nations 290 Phi Beta Kappa chapters. The college community supports 19 NCAA Division I athletics teams and numerous student organizations including honor societies professional organizations faith-based organizations Greek life and club sports.

SPARTANBURG SOUTH CAROLINA

Spartanburg is located in upstate South Carolina 30 miles east of Greenville South Carolina an hour from Charlotte North Carolina and three hours east of Atlanta Georgia. Historic Charleston and the South Carolina coast are three hours away and Wofford sits an hour south of the artistic culinary hub of Asheville North Carolina. Spartanburg is a growing diverse community that supports six college and university campuses along with numerous civic arts and cultural associations. It became the first city in South Carolina to join the Government Alliance on Race and Equity and in 2012 became one of five cities nationally to participate in the 10-year Wellville program a national nonprofit initiative dedicated to improving equitable well-being in U.S. cities. Spartanburg and Wofford partner on multiple community equity initiatives including the Northside Initiative which has brought together a diverse group of citizens to revitalize a neighborhood in ways that dont reproduce the harm of earlier urban renewal programs.

EEO STATEMENT