Access Services Assistant

Job Description:

Position Summary

Hamilton College is hiring two Access Services Assistants. Reporting to the Head of Access Services these are key members of the team responsible for overall operation of the Library Circulation Desk providing access to library materials and information about the services facilities and policies of Hamilton Colleges Library and Information Technology Services (LITS). We are looking for people who will be welcoming professional and helpful.

During the academic year the two positions follow these schedules:
Position 1: SundayThursday 2:00 p.m.10:00 p.m.
Position 2: TuesdayFriday 8:00 a.m.4:00 p.m.; Saturday 10:00 a.m.5:00 p.m.

At certain times of year hours may start earlier and extend later (up to midnight) and weekends. During academic breaks and summer both positions shift to MondayFriday daytime hours. All shifts are onsite. Team members are expected to be flexible with their schedules and to provide backup coverage for one another.

These positions support a range of functions across the library including circulation reserves stacks maintenance interlibrary loan and shipping/receiving. Staff in these roles also direct the work of student assistants as needed. As key members of LITS they help ensure that Hamiltons library services are efficient responsive to the evolving needs of faculty students and staff and grounded in equity and inclusion.

Responsibilities

Assists patrons in locating and accessing materials and utilizing library services. (45%)

• Circulates materials internally and externally.

• Demonstrates an exemplary manner in dealing with the public including the ability to de-escalate tense or difficult patron interactions.

• Collaborates with faculty in meeting their needs for service.

• Maintains physical library collections electronic/print reserves and library equipment.

Monitors library operations (30%)

• During assigned shifts is responsible for the operation of the Library Circulation Desk including directing the work of student employees on shift.

• Confers with appropriate parties in making changing and implementing library policies and procedures; interprets and enforces these policies.

• Observes and notifies supervisor of any safety security or other issues; implements sound judgment in resolving issues when a supervisor is not present.

Other (25%)

• Directs patrons to appropriate LITS staff as requested. Assists with basic (non-Circulation) service desk questions referring as appropriate.

• May specialize or have an emphasis in additional tasks such as interlibrary lending and borrowing or coordination of student workers.

• Perform other duties as assigned.

Education & Experience

• Associates Degree required Bachelors Degree preferred.

• Library experience preferred.

• Previous customer service experience preferred.

Compensation Range:

$20.00 - $23.00 per hour.

EEO Policy:

Benefits:

For Benefits Information please navigate to the following link:

Employment - Work at Hamilton - Hamilton College