Access Navigator OTP

Behavioral Health Network (BHN) is the largest provider of behavioral health services in Western Massachusetts and was recently recognized by The Boston Globe as a Top 10 Employer in Massachusetts. We are also proud to be a Certified Great Place to Work. If you are a compassionate organized professional who thrives in fast-paced team-based care environments and is passionate about supporting individuals in recovery consider joining our team as an Access Navigator supporting our OTP/OBAT programs.

What We Offer:

• Mission-Driven Impact Play a key role in connecting individuals to life-saving substance use treatment and recovery services
• Team-Based Care Work alongside clinicians care managers and recovery-focused professionals
• Meaningful Work Support individuals through critical moments in their treatment journey
• Professional Growth Build experience in care coordination behavioral health and community resources
• Competitive Compensation & Benefits Generous PTO 403(b) tuition reimbursement and comprehensive benefits

What Youll Do:

As an Access Navigator you will serve as a key point of contact for individuals entering treatment helping guide them through services assessments and connections to care.

• Serve as the primary point of contact for individuals ensuring consistent engagement and follow-through
• Complete intake processes assessments and required documentation within the electronic health record
• Collect and utilize Social Determinants of Health (SDOH) data to inform care planning
• Coordinate referrals to internal programs and community-based services
• Collaborate closely with clinical staff care managers and external providers
• Maintain consistent communication with individuals throughout their connection to services
• Support navigation into care management and recovery support programs
• Ensure accurate documentation tracking and follow-up of all individuals served

Who You Are:

• High School Diploma or GED required; Associates Degree preferred
• 12 years of experience in a healthcare or behavioral health setting required
• Knowledge of substance use mental health and care management preferred
• Strong organizational communication and customer service skills
• Ability to work with diverse populations in a compassionate and professional manner
• Comfortable using electronic health records and standard computer systems
• Knowledge of community resources and how to access them
• Flexible team-oriented and able to manage multiple priorities

PAY: $21.50 - $25.00 per hour

We Hire for HEART!

Since 1938 BHN has delivered high-quality culturally responsive behavioral health care across Western Massachusetts. Our core values Humanity Empowerment Accountability Respect and Teamwork guide how we lead how we serve and how we support one another.

If youre ready to make a meaningful impact helping individuals access care and recovery services wed love to hear from you.

Apply today at