Access Control Technician II

Job Summary
The Access Control Technician II is responsible for the advanced installation programming configuration commissioning repair troubleshooting and routine or emergency maintenance of building access control electronic security devices door/lock hardware IP-based camera platforms IP-based alarm platforms panic alarm systems and related security technology. Serves as an experienced technician within the access control and security systems function with responsibility for advanced diagnostics Mercury Security panel programming DMP panel support IP-based field device troubleshooting system licensing support network coordination outage response documentation customer communication and the ability to work independently with minimal direction on routine and moderately complex assignments. This position supports campus safety and continuity by responding to campus emergencies urgent service needs and system outages affecting access control camera alarm panic and related security systems

Essential Duties And Responsibilities
Installs programs tests commissions repairs and maintains field devices related to the campus ID-card access-control system including IP-based access-control platforms wireless systems stand-alone systems Mercury Security intelligent controllers downstream interface modules electronic door locks card readers request-to-exit devices door position switches control panels power supplies relays and other door hardware related to the campus card-access-control system. Programs and configures Mercury Security access control panels including controller setup reader configuration input/output mapping door logic lock schedules alarm points event reporting firmware coordination and panel-to-head-end communication. Performs advanced troubleshooting of access control systems including panel communication failures reader bus issues OSDP /Wiegand reader connectivity supervised inputs relay outputs power supply faults battery backup issues lock power failures network drops IP addressing VLAN coordination and device-to-server connectivity. Installs supports troubleshoots and maintains IP-based camera platforms including IP cameras camera connectivity device replacement field diagnostics camera aiming/focusing video management system connectivity camera licensing and coordination of camera views with operational and security needs. Installs supports programs troubleshoots and maintains IP-based alarm platforms and panic alarm systems including DMP alarm panels alarm points keypads input modules panic buttons monitoring paths communication failures notification signals and related field devices. Assists with system administration and licensing functions including device enrollment panel licensing camera licensing alarm point naming camera naming conventions reader/door configuration support location data and system documentation. Applies working knowledge of university network configurations and coordinates with technology partners regarding IP addressing switch ports VLAN assignments PoE requirements network drops firewall/routing coordination device connectivity and other network dependencies affecting security technology. Performs system commissioning and acceptance testing including point-to-point testing door function testing reader validation lock/unlock verification alarm event testing camera verification panic alarm testing fail-secure/fail-safe confirmation and documentation of deficiencies. Reviews drawings riser diagrams door hardware schedules security device schedules submittals shop drawings as-builts and project specifications to confirm system design field conditions pathway requirements device locations and integration points. Coordinates and communicates with customers contractors vendors third-party integrators university IT police/security technology staff facilities personnel project managers and team members on the status of projects repairs outages and service requests. Works independently with minimal direction to diagnose prioritize and resolve routine and moderately complex service requests repairs outages and installation issues; escalates highly complex or sensitive matters as appropriate. Responds to campus emergencies urgent security-related service needs and system outages involving access control electronic locks Mercury panels IP-based camera platforms IP-based alarm platforms DMP panels panic systems network-connected security devices and related infrastructure. Provides overtime after-hours and on-call support as required to restore system functionality maintain campus access support campus safety and minimize operational disruption. Keeps accurate records related to work performed and prepares and submits reports as requested. Maintains documentation of device locations panel programming licensing service history inventory usage wiring changes network information project status deficiencies and completed work. Tracks and maintains hardware inventory including access control devices Mercury panels and modules DMP equipment IP cameras readers locks power supplies batteries cabling relays door hardware and related security system components. Provides technical guidance and support to lower-level technicians student workers temporary staff vendors or contractors as assigned. Performs other duties as assigned.

Minimum Qualifications
High school diploma or equivalent. Five (5) years of related experience or an equivalent combination of education and relevant work experience including experience with card access control systems low-voltage wiring electronic diagnosis and maintenance lock hardware installation/maintenance IP-based security systems and network-connected field devices. Experience must include installation troubleshooting repair and maintenance of access control systems electronic locking hardware readers door position switches request-to-exit devices control panels alarm devices and related security infrastructure. Working knowledge and experience of IP-based camera platforms IP-based alarm platforms and the ability to respond to campus emergencies urgent service needs and system outages.

Preferred Qualifications
College coursework associate degree or bachelors degree in electronics computer hardware networking security technology information technology construction technology or a related field. More than five (5) years of related experience. Experience serving as a senior technician project lead or field lead for enterprise access control IP-based camera platform IP-based alarm platform panic alarm or low-voltage security system installations. Experience with Mercury Security access control panels including panel programming controller configuration reader configuration input/output mapping firmware coordination panel communication diagnostics and commissioning. Experience with DMP alarm panels IP-based camera platforms video management systems IP-based alarm platforms access control licensing camera licensing CBORD access-control systems Squadron platform AD-series locks wireless infrastructure PIMs and related enterprise security technologies. Experience coordinating with IT or network teams regarding IP addressing switch ports VLANs PoE network drops firewall/routing coordination and device-to-server communication. Relevant certifications in access control video surveillance intrusion alarm networking electronics locksmithing or physical security systems. Experience working in a university public-sector healthcare municipal large campus or similarly complex operating environment preferred.

Work Schedule
Monday Friday; 8:00am 5:00pm Some evening and weekend. On-call schedule as well.