Access Associate (Full-time, Days)

Summary

As an Access Associate you will be responsible for many administrative support duties such as greeting patients performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition as you will be the first point of contact for our patients and their families.

Job Title: Access Associate

Department: Urgent Care

Location: Greece Urgent Care and Nearby Clinics - 2745 West Ridge Road

Hours Per Week: 36 Full-time

Schedule: Days three 12 hr. shifts a week some weekends some holidays

Required Qualifications

NA

Preferred Qualifications

• 2-year degree or equivalent combination of education and work experience preferred

• Intermediate computer skills

• Excellent customer service and communication skills

Responsibilities

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments

• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable

• Billing & Payments. Collect and process payments when applicable

EDUCATION:

LICENSES / CERTIFICATIONS:

PHYSICAL REQUIREMENTS:

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work writing and telephone use supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration frequent interruptions independent decision-making and information processing. Although physical exposure is low administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours TB screening or a valid drivers license.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employees physician or delegate will be considered for accommodations.

PAY RANGE:

$17.85 - $20.00Rochester14626

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience relevant qualifications specialty internal equity location and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex (including pregnancy childbirth and related medical conditions) sexual orientation gender identity or expression national origin age disability predisposing genetic characteristics marital or familial status military or veteran status citizenship or immigration status or any other characteristic protected by federal state or local law.