MnSCU Academic Professional 2, Academic Success Coach

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Job Description

Under general supervision the Success Coach provides holistic student-centered advising and academic support to pre-health care students while supporting core Academic Support Center (ASC) operations at the Red Wing campus. The role delivers individualized advising coaching and retention-focused case management to promote academic progression and timely completion using data-informed practices and advising technologies to guide course planning and address barriers to addition the position administers daily testing operations including accommodated and standardized exams by coordinating scheduling proctoring technology and communications to ensure secure compliant and accessible testing services. The role also supports ASC front desk operations and collaborates across departments to deliver integrated student services assist during peak periods contribute to campus engagement and maintain consistent communication and documentation aligned with institutional policies and practices.

RESPONSIBILITIES AND RESULTS

Deliver holistic studentcentered advising coaching and advocacy to support persistence academic progression and timely credential completion to primarily pre-health care students.

• Meet with students individually or in groups regularly to monitor academic progress and facilitate students development of educational goals academic success strategies and course planning through appreciative advising.
• Guide intentional course planning and academic progression using deep knowledge of curriculum developmental pathways and financial implications.
• Lead retentionfocused case management through early alert systems (e.g. Starfish) documenting interventions and implementing academic success plans.
• Document outreach interventions and resolutions for assigned students and communicate outcomes to others as directed by Southeast policy procedure and practices.
• Proactively identify academic and nonacademic barriers develop individualized solutions and connect students to culturally responsive college and community resources.
• Coach students in college readiness and success behaviors including goal setting selfmanagement effective engagement and resource utilization.
• Utilize Minnesota State and Southeast advising technologies (Workday Student DARS/Degree Audit eServices) to ensure accurate datainformed advising and FERPA compliance.
• Partner with faculty and staff to interpret academic expectations coordinate outreach and align targeted support for atrisk students.

Administer daily Academic Support Center testing operations at the Red Wing campus including scheduling proctoring accommodations technology and communications to ensure secure and compliant testing.

• Implement accommodated testing for the Red Wing campus including scheduling (RegisterBlast) exam preparation room setup and proctoring ensuring a confidential and compliant testing experience.
• Coordinate daily ASC testing operations including space logistics computer configuration accommodated testing arrangements scheduling and auto-scoring processes.
• Proctor Accuplacer TEAS and other in-person exams in accordance with established procedures and standards.
• Manage accommodated testing submissions and routine testing communications with students faculty and Academic Support leadership.
• Monitor testing environments and technology; partner with IT to resolve issues and maintain testing readiness.
• Provide post-exam communication and follow-up with faculty as needed.
• Maintain ongoing communication with Academic Success Coordinators and the Director of Academic Support and Advising to ensure consistent implementation of accommodations.

Support daily ASC front desk operations and cross-department collaboration by managing student services communications events and general center activities to ensure consistent and effective support.

• Support daily Red Wing ASC front desk operations including visitor checkin equipment checkout tutoring referrals and general center activities.
• Collaborate with Student Services Academic Support Registrar Financial Aid faculty and other departments to support coordinated student services.
• Communicate routine followup information to faculty who initiate academic concerns ensuring appropriate information flow and documentation.
• Provide frontline support during peak service periods including registration orientation and Commencement.
• Represent the College at campus events and community engagements.
• Engage in ongoing professional development and committee service related to student success and academic support best practices.
• Other duties as assigned by supervisor.

Salary Range:

$54539-$79156

Minimum Qualifications

• One year of experience performing advising or academic support to students OR three years of experience in work related to the duties outlined herein. A Bachelors degree may substitute for one year of experience; an Associates degree may substitute for six months of experience.
• Ability to work effectively with students from diverse and traditionally underserved backgrounds with varied needs.
• Public speaking sufficient to present information clearly and actionable to large groups.
• Effective written communication skills.
• Human relations/customer service sufficient to actively listen to and understand students needs and provide accurate information and appropriate alternatives meet quality of service needs and evaluate student satisfaction.
• Computer software applications and systems sufficient to manage and query data and create business correspondence reports and training presentations.
• Demonstrated ability to maintain high levels of accuracy and attention to detail when managing student records scheduling and documentation processes.
• Proven ability to prioritize organize and manage multiple concurrent responsibilities in a fast-paced student-facing environment
• Ability to track document and follow up on multiple student cases or tasks simultaneously ensuring timely completion and clear communication.
• Ability to work with minimal supervision while maintaining consistent output and organization.

Preferred Qualification

• Bachelors Degree plus two or more years of relevant work experience or Masters Degree in related field.
• Two or more years of experience working in Higher Education.
• Knowledge of college policies and procedures programs and curriculum services and resources for admissions financial aid records and registration and student life to assist applicants and students in making sound educational and career decisions.
• Experience working with student record systems project management and specialty software such as DARS ImageNow Starfish Teams etc.
• Advising Admissions or Registration experience within a Minnesota State agency.
• Multilingual or experience working with underserved populations.
• Experience following established procedures compliance standards (e.g. FERPA) or testing protocols with consistency and precision.

Work Shift -

Monday-Friday (7:30am-4pm or 8:00am-4:30pm)

About

Minnesota State College Southeastis a two-year technical and community college that prepares students for a lifetime of learning by providing education for employment skill enhancement retraining and transfer to meet the needs of students and the community. The Winona campus opened in 1949 merging with the Red Wing campus in 1992 and updating its name to Minnesota State College Southeast in 2016 with the change of mission to offer both technical training and the associate of arts degree. Minnesota State College Southeast is a member ofMinnesota State.

Benefits Information:

At Minnesota State we take your well-being and work-life balance seriously. We offer a comprehensive benefits package that features low-cost medical and dental insurance with affordable deductibles employer-paid life insurance short- and long-term disability and pre-tax healthcare and dependent care accounts with a roll-over option. To further support your holistic health employees also have access to a confidential Employee Assistance Program (EAP) for mental health legal and financial counseling. Detailed plan details rates and coverage choices can be reviewed directly via the State Employee Group Insurance Program (SEGIP) website.

To support your life outside of work our package includes 12 paid holidays generous vacation and sick time and six weeks of Paid Parental Leave. We also help you secure your financial future with a robust Pension Plan 457(b) and 403(b) retirement accounts and various investment options. Furthermore we invest in your growth by providing dedicated professional development and tuition waivers for both you and your dependents. Please note that specific benefit eligibility and coverage levels may vary depending on the type of position employee classification and collective bargaining agreements.

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