Academic Program Specialist AS6933

OSU-Stillwater

Taylor Southwell

Monday through Friday 8:00am-5:00pm with occasional evenings and weekends.

Regular Continuous/Until Further Notice

$18.29 - $21.63

Hourly

For full consideration please include a resume cover letter and contact information for three professional references.

The Academic Program Specialist will support the Oklahoma State University (OSU) Institute for Teaching and Learning Excellence OSU Online department by providing comprehensive and effective communication to prospective and current undergraduate and graduate online students. The specialist will assist with questions regarding online degrees admissions curriculum format cost and resources to support the online student journey via phone email written verbal and in-person methods. The position will assist the Coordinator of Academic Programs and Associate Director with planning launching and sustaining initiatives to grow online degree enrollment and improve retention of online students. The Academic Program Specialist will research online learner needs national career and degree trends utilize student development theory and make recommendations to improve OSUs online student support. The specialist will co-develop programming and initiatives designed to increase the online students sense of connection to OSU and academic pursuits. The position will work with a variety of campus staff including advisors recruitment and admissions staff.

• High School/GED (degree must be conferred on or before agreed upon start date)
  
  
• Five years of experience in a student development field or an advising office.
  
  Skills Proficiencies and/or Knowledge:
  
  
• Knowledge of OSU student support services and/or advising experience; experience writing student support content. The successful applicant will possess a positive attitude and excellent people skills including experience providing friendly professional and effective customer service. The individual must have strong written and verbal communication skills be highly organized and able to manage multiple projects. The individual must be willing to learn quickly adapt to a quickly changing environment solve problems and work with diverse stakeholders. Applicants must be proficient with common workplace business/education software.

• Bachelors

  Student development higher education admissions or advising.

• Three to four years of experience in a student development field or an advising office knowledge of OSU student support services and/or advising experience; experience writing student support content.
  
  Skills Proficiencies and/or Knowledge:

• The successful candidate will have demonstrated customer service experience and ability to work effectively as part of a team. The individual must have experience conducting research and market analysis of higher education online students.