Academic and Transfer Counselor

Located on 35 acres of the Springfield Armory National Historic Site and founded in 1967 Springfield Technical Community College is a major resource for the economic vitality of Western Massachusetts. As the only technical community college in Massachusetts STCC offers a variety of career programs unequalled in the state. Digital Multimedia IT Security Nursing Robotics Sonography Mechanical Engineering Technology (Advance Manufacturing) and dozens of other career programs produce potential employees each year. STCCs highly-regarded transfer programs in Business Engineering Liberal Arts Science and Technology continue to provide the most economical option for students pursuing a four-year degree. With an annual enrollment of over 6500 evening weekend and online students STCC is a vibrant campus rich in diversity and justifiably proud of our designation as a Hispanic Serving Institution. Respect is one of the Core Values of the College and we strive to nurture mutual respect among faculty staff and students. With respect we embrace differences to create an inclusive environment for all. Together we support students as they transform their lives through intellectual cultural and economic engagement while becoming thoughtful committed and socially responsible graduates.

Reporting to the Assistant Dean of Student Support the Academic & Transfer Counselor works in the Academic Advising & Transfer Center. This position is highly collaborative working closely with advisors in the STEM Center Lead: Female Leadership and Mentoring Program Male Initiative for Leadership and Education and TRIO Student Support Services.

The Academic & Transfer Counselor provides holistic student support for registration retention student success transfer and/or completion. This position works collaboratively to ensure assigned students are provided with individualized holistic and proactive academic career and transfer counseling and support.

Responsibilities:

The Academic & Transfer Counselor Academic Advising & Transfer Center is responsible for:

• Advising and holistic wraparound support for an assigned caseload of a minimum of 300 students including areas such as course registration graduation requirements transferability and major/degree program requirements and planning. Advising and course registration during peak registration periods will exceed caseload minimums.
• Providing guidance and support for major/career pathway exploration to clarify student interests skills and academic goals mapped to an academic plan and educational/career pathway.
• Sharing information on college programs student support services financial assistance and referrals to campus supports as needed.
• Engaging in regular proactive communication and ongoing outreach via phone text e-mail and one-on-one contact to students. Address early alerts and offer referrals to support and resources.
• Serving as a liaison to assigned programs to remain current on requirements and career pathways; relaying this information to students and the advising team.
• Maintaining files and records of assigned caseload to track enrollment retention and graduation/transfer.
• Discuss transfer opportunities and assists in developing a transfer plan while staying current in transfer agreements and pathways.
• Participate in enrollment service events and initiatives aimed at promoting the use of college-wide systems and processes such as registration billing/payments financial aid status and academic status.
• Participate in enrollment services events and outreach initiatives including new student orientation and onboarding welcome events etc.
• Providing advising course registration and support during peak registration periods.
• Working cross-functionally with other teams building customer relationships and other special projects as necessary.
• Participating in department division and college-wide meetings as well as committees and professional development opportunities as assigned.
• Performing other duties and responsibilities as assigned which do not alter the basic level of the position.

• Masters degree in Student Affairs Education Counseling Psychology or closely related field; or possess an equivalent combination of education training and experience.
• 3-5 years of experience and/or training involving college admissions academic advising career development and program/project management.
• Strong analytical skills and the ability to assess and negotiate complex highly sensitive situations.
• Ability to build rapport and maintain effective collaborative working relationships with students internal and external colleagues and community partners.
• Possess strong written and oral communication interpersonal time-management prioritization customer service and organizational skills.
• Demonstrated experience providing advising/coaching in an educational setting.
• Ability to maintain confidentiality and adhere to FERPA regulations
• Ability to work well with a diverse group of individuals traditionally underrepresented or under-served first-generation low-socioeconomic or non-traditional populations.
• Must be team oriented and detail oriented.
• Commitment to providing excellent customer service in-person and in the virtual environment.

PREFERRED QUALIFICATIONS:

• Experience working with and supporting a culturally diverse population in a community college.
• Ellucian Student Information Systems experience.
• Bilingual or Bicultural (Spanish and English).

EQUIVALENCY STATEMENT:

Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education training and experience required for the responsibilities of this position.

WORKING CONDITIONS/PHYSICAL DEMANDS:

Works in an office setting. Tasks require the ability to exert light physical effort in sedentary to light work. Must be able to remain in a stationary position 50% of the time. The individual needs to move about inside the office to access office machinery. Constantly operates a computer and other equipment i.e. copier. This person frequently communicates with students faculty and staff. Must be able to exchange accurate information in these situations.

Salary: $72265 - $88447 annually commensurateon qualifications and experience. Salary in accordance with Collective Bargaining 5 37.5 hours per week (Monday-Thursday 9 am - 5 pm Fridays 8 am - 4 pm). Requires flexibility to work occasional evenings and/or weekends as demand dictates.
Benefits: Yes
Union: MCCC
Grant Funded: No
Closing Date: Open Until Filled

All candidates must have legal authorization to work in the United States. Springfield Technical Community College is not sponsoring H1B Visa.

INFORMATION AWARENESS SECURITY TRAINING:

Candidates for employment should be aware that all STCC employees are required to complete Information Awareness Security Training within thirty days of their orientation date and annually thereafter.

All available positions are located at: applicants must apply online by submitting a cover letter** resume and three (3) professional references.

**Cover letter must demonstrate how your education and experience qualifies you for this position.

PRE-EMPLOYMENT DETAILS:

STCC conducts a pre-employment screening. Initial and continued employment is dependent upon meeting National Background Check Criminal Offender Record Information (CORI) and/or Sex Offender Registry Information (SORI) check and if applicable Physical and Alcohol/Drug Testing requirements. Screening also includes verification of academic credentials licenses certifications and/or verification of work history. Finalist(s) for this position will be subject to a pre-employment screening as a condition of employment.

POLICY STATEMENT ON AFFIRMATIVE ACTION EQUAL OPPORTUNITY & DIVERSITY:

Springfield Technical Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race color national origin ethnicity sex disability religion age veteran status genetic information pregnancy or related conditions gender identity sex characteristics sex stereotypes or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972 the Americans with Disabilities Act of 1990 Section 504 of the Rehabilitation Act of 1973 Title VII of the Civil Rights Act of 1964 and other applicable statutes and college policies. The College prohibits Sex-Based Harassment. Inquiries or complaints concerning discrimination harassment or retaliation shall be referred to the Colleges Affirmative Action Officer and/or Title IX Coordinator Kathryn C. Senie Ed.D J.D. at 413.755.5642 or via email at the Massachusetts Commission Against Discrimination the Equal Employment Opportunities Commission or the United States Department of Educations Office for Civil Rights.

EQUAL OPPORTUNITY STATEMENT:

STCCs personnel and academic decisions programs and policies are formulated and conducted in a manner which will ensure equal access for all people and prevent discrimination. As part of this effort a College will ensure that employment and academic decisions programs and policies will be based solely on the individual eligibility merit or fitness of applicants employees and students without regard to race color creed religion national origin age disability sex marital status military service gender identity genetic information sexual orientation or political or union affiliation.

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