60942 Admin- IT- Helpdesk Support

SummaryWe are seeking a seasoned and service-oriented Helpdesk Support professional to join our Technology this role the selected candidate will provide high-quality end-user support across multiple office locations ensuring the effective resolution of hardware software connectivity and account-related issues in a Microsoft-based environment. This position will also support operational stability through strong documentation asset oversight cloud-based user administration via Microsoft Entra and close coordination with senior technology staff to improve efficiency reliability and user Functions:Help Desk & End-User SupportRespond to help desk tickets phone calls and walk-up support requestsTroubleshoot hardware software peripheral and connectivity issuesOwn and manage the help desk ticket queueEscalate unresolved or advanced technical issues to senior IT staffEquipment Deployment & Asset ManagementCoordinate deployment and setup of IT equipmentPerform onboarding and offboarding technology tasksMaintain accurate IT asset inventory recordsCloud Administration & Systems SupportAdminister cloud-based identity and access management using Microsoft EntraSupport Microsoft 365 administrationPerform basic network troubleshooting for LAN Wi-Fi and VPNDocumentation & Process ImprovementDevelop and maintain internal knowledge base articles and SOPsIdentify recurring technical issues and recommend improvementsVendor Coordination & Infrastructure SupportCoordinate with third-party vendors and service providersMonitor system alerts and respond to infrastructure notificationsParticipate in IT projects system rollouts and technology upgradesSupervisory Responsibilities: Qualifications:Associate degree in Information Technology Computer Science or a related field or equivalent work experience.3 to 5 years of progressive experience in technical support IT support or help desk operations in a Microsoft Windows experience with help desk or ticket management understanding of TCP/IP LAN Wi-Fi and VPN networking concepts and supporting Microsoft 365 including Exchange Online Teams and knowledge of Microsoft Entra (Azure AD) for identity and access communication skills both written and interpersonal skills to build relationships and foster a positive work in New York state is a prerequisite for this Qualifications:CompTIA A Network or Microsoft 365 Certified: Fundamentals with Microsoft Entra ID (Azure AD) conditional access policies and hybrid identity experience in a similar role in a nonprofit with endpoint management tools such as Microsoft Intune or Behavioral Expectations:Maintain regular consistent and professional attendance punctuality personal appearance and adherence to relevant health & safety and successful performance including meeting productivity an understanding of the principles methods and processes needed to perform the job. Attends staff meetings seminars and in-service training as the ability to complete work in an acceptable manner by the time and/or date established with accuracy and minimal demands and work environment:Ability to work in an office and multi-site support environment with frequent computer and phone of lifting up to 50 lbs. when moving or setting up IT between NYC office locations as needed approximately 3 or more times per job description in no way states or implies that these are the only job duties to be performed by the incumbent. The Incumbent will be required to follow any other instructions and to perform any other duties requested by the incumbents Child Center of NY is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race color religion sex sexual orientation gender identity national origin veteran or disability status or any other category protected by Federal State or local law. EOE M/F/D/V