4PL Customer Experience Manager

4PL Customer Experience Manager

At Maersk we are transforming global logistics through innovation digitalization and integrated supply chain solutions. Our purpose is to improve life for all by integrating the world. We are committed to creating a workplace where our people can grow collaborate and make a meaningful impact for our customers and communities.

The Opportunity

As a 4PL Customer Experience Manager you will serve as a strategic business leader and trusted customer partner connecting customer objectives with operational execution across complex supply chain solutions. This role goes beyond service delivery and is accountable for driving operational excellence improving customer satisfaction creating measurable business value and building long-term strategic partnerships.

You will lead customer-facing teams responsible for managing transportation and logistics solutions across Ocean Air Intermodal Customs and Distribution services. Working closely with Program Management Operations Commercial Product Digital and Global Service Center teams you will ensure contractual commitments are met while identifying opportunities to improve performance efficiency and customer outcomes.

What We Offer

• The opportunity to lead strategic customer relationships within one of the worlds leading integrated logistics companies.

• A collaborative environment where cross-functional partnership and innovation are encouraged.

• Exposure to complex global supply chain operations and industry-leading logistics solutions.

• Ongoing opportunities for professional development leadership growth and career progression within Maersk.

Key Responsibilities

• Lead and develop customer-facing teams that serve as the primary point of contact for key 4PL customers.

• Drive operational excellence through KPI ownership performance management and continuous improvement initiatives.

• Translate operational performance data into actionable insights and business value narratives focused on efficiency quality service performance and supply chain resilience.

• Build trusted customer relationships by understanding customer priorities and proactively developing solutions that support business objectives.

• Partner with internal stakeholders including Operations Commercial Product Digital Program Management and Global Service Center teams to deliver integrated solutions.

• Identify and implement process standardization technology adoption and optimization opportunities that reduce cost-to-serve and improve customer outcomes.

• Monitor resource allocation and team capacity to ensure service delivery requirements are consistently achieved.

• Lead customer governance activities business reviews escalation management and corrective action plans.

• Foster a culture of accountability collaboration ownership and commercial thinking across the team.

What We Are Looking For

We welcome applicants with diverse backgrounds and experiences who are passionate about customer success operational excellence and people leadership.

• Minimum 5 years of management experience within logistics supply chain transportation freight forwarding or 4PL operations.

• At least 3 years of experience leading customer-facing operations teams responsible for service delivery and account performance.

• Strong understanding of end-to-end supply chain operations including Ocean Air Intermodal Customs and Distribution services.

• Proven ability to manage complex customer accounts while delivering strong operational and commercial results.

• Experience leading operational governance KPI management customer business reviews and continuous improvement programs.

• Strong analytical and problem-solving skills with the ability to leverage data to identify trends risks and opportunities.

• Demonstrated success influencing stakeholders across multiple functions and geographies within a matrix organization.

• Strong business and financial acumen with the ability to connect operational performance to customer value efficiency gains and retention.

• Exceptional leadership communication coaching and stakeholder management skills.

• Experience leveraging technology and AI-enabled tools to improve service delivery and operational efficiency is highly desirable.

Employment Type: Full-Time
Location: Charlotte NC
Work Arrangement: Onsite 5 days per week
Salary Range: $100000.00 - $115000.00
Benefits:

• 21 PTO Days

• 1 Floating Holiday per quarter

• Medical Dental and Vision Coverage

• 401(k)

• Employee Assistance Programs

• Career Development Opportunities

Maersk is committed to fostering a diverse and inclusive workplace. We welcome applications from all qualified candidates and are dedicated to providing equal employment opportunities for everyone.