4-Square Ranch Customer & VIP Experience Lead

Summary

The 4-Square Ranch Customer & VIP Experience Lead owns the design and execution of high-value customer experience and engagement initiatives that showcase products and strengthen relationships with high-value retail partners. Serves as the central integrator across R&D Marketing and Operations and external partners translate business objectives into seamless differentiated stakeholder experiences. Independently manages complex multi-stakeholder events with impact reflected in strengthened partner relationships and improved stakeholder engagement outcomes.

Site Integration & Onboarding

• Lead onboarding execution across stakeholders by aligning schedules training and logistics (e.g. site readiness access tours and key introductions) for a consistent experience
• Serve as a central connector for onboarding experiencepartnering with managers HR and functional teams to streamline handoffs track onboarding progress and ensure a cohesive high-quality new hire experience
• Align priorities across R&D Marketing and Operations
• Facilitate cross-functional planning routines leadership reviews and coordination forums
• Identify and proactively resolve cross-functional dependencies and bottlenecks
• Maintain visibility to all site activities milestones and engagements to coordination and readiness

Customer & VIP Experience Leadership

• Own end-to-end planning and delivery of VIP visits customer engagements strategic partner experiences and executive events that support business objectives and strengthen stakeholder relationships
• Partner with business leaders to shape agendas messaging experience flow and engagement strategy based on audience purpose and desired outcomes
• Lead run-of-show documentation logistics plans and stakeholder communications vendor coordination and hospitality partners
• Coordinate travel accommodations and curated experiences
• Exercise independent judgment to resolve escalations adapt plans in real time and balance competing stakeholder needs aligned to brand and experience expectations
• Partner with the WinField United Innovation Center Coordinator for joint stakeholder and customer engagement opportunities

Site Operations & Experience Management

• Own and maintain a single integrated site calendar
• Ensure site readiness (facilities AV/technology logistics and visitor preparation)
• Serve as the primary onsite coordination point of contact
• Partner with Operations and IT to maintain a functional and professional environment
• Support budget tracking planning and operational documentation

Culture Engagement & Continuous Improvement

• Support internal events employee engagement and culture-building initiatives
• Reinforce a collaborative high-performing site culture aligned to company values
• Identify opportunities to improve processes coordination and tools
• Develop SOPs and playbooks to improve scalability and consistency.

Job Responsibilities

• Individual contributor role with no direct reports; provides informal leadership and leads through influence across site stakeholders and cross-functional partners.
• High-visibility customer-facing role accountable for multiple concurrent site priorities and high-impact engagements that effect customer perception executive experience brand reputation and business relationship outcomes.
• Requires independent judgment real-time decision-making and strong executive presence to manage complex logistics resolve issues align stakeholders and maintain a premium experience in a fast-paced ambiguous environment.

Required Qualifications:

• Bachelors degree in business operations marketing hospitality or related field (or equivalent experience)
• 5 years of experience in event coordination site operations program management or cross-functional support
• Demonstrated ability to independently manage complex schedules high-profile engagements and stakeholder interactions without formal authority
• Strong communication skills with ability to engage leadership customers and internal teams
• High attention to detail with strong organizational problem solving prioritization and real-time decision-making skills
• Ability to work independently in a fast-paced ambiguous environment while maintaining confidentiality composure and customer focus
• Proficiency with Microsoft Office and collaboration tools

Preferred Qualifications

• Experience designing and delivering premium customer or VIP stakeholder engagements
• Background in hospitality event management customer experience marketing activation or premium service environments
• Experience in R&D agricultural innovation-based or customer demonstration settings
• Familiarity with event platforms and project tracking systems
• Strong relationship-building and influencing skills without formal authority

Compensation

• Base salary is dependent upon experience/tenure and generally ranges between: $81200 - $121800
• Annual Variable Pay Target: 10%
• In most cases candidates offered employment can expect to be hired at a pay rate near the middle of our salary ranges.

About Land OLakes Inc.

Join us and be part of a Fortune 250 farmer- and member-owned cooperative that is reimagining the business of food. We have been named a Top Workplace by Indeed and LinkedIn and to the TIME 100 Most Influential Companies list.

We provide a broad portfolio of benefits to keep you and your family at your best. Land OLakes is Where Your Future Takes Root.

Land OLakes and our global entities support diversity in employment practices.

Neither Land OLakes nor its affiliates or search firms will ever contact you and ask for confidential information over the phone or in email. If you receive a call or email like this please do not provide the information being requested.

If you need to submit a reasonable accommodation request to complete the employment application process please call the HR Solution Center at 844-LOL-HR4U ) M-F 8:00am-4:30pm CT.