3rd Party Vendor Performance Mgr (US)

Work Location:

Hours:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Job Description:

This role acts as the primary focal point for optimizing the health and effectiveness of IT vendor relationships. This role actively monitors process adherence and implementation of consistent IT vendor management operating processes. This role interfaces with key stakeholders to ensure alignment with overall strategies and processes. This role works in a collaborative fashion with all IT and business partners to deliver technology solutions that allow TD Bank U.S. to be the better bank in every market in which it competes. Our solutions and services will provide TD Bank a quality and cost advantage leverage our enterprise capabilities meet business needs and provide high availability in a secure environment.

Depth & Scope:

• Subject matter expert/specialist in the field and may manage people
• Promotes and champions a consistent IT Vendor Management process for TD Bank and US Technology Solutions
• Initiates regularly scheduled process performance reviews; Analyzes process review findings and identifies deviations and quality improvement initiatives; Ensures that improvement initiatives identified in process reviews are acted on and progress reports are provided to the IT VMO Leader
• Provides assistance in the review of Service Level Agreements contracts and agreements for IT strategic vendor integration initiatives
• Validates alignment between business requirements and IT Vendor Management process capabilities
• Ensures that all IT Vendor Management processes are consistent and interface appropriately with TD IT vendor strategies enterprise processes and standard terms and conditions
• Assesses project delivery risk through regular reviews of IT strategic vendor scorecard performance; Provides input into scorecard continuous improvement initiatives
• Develops process performance reports to track TD compliance to IT vendor management processes
• Functions as a primary escalation point for disputes regarding process adherence and vendor relationships
• Routinely monitors trends in IT vendor management best practices and identifies opportunities to incorporate within existing processes
• Develops and conducts process training awareness sessions to improve process adoption and adherence
• Continuously seeks and implements initiatives to reduce vendor and department expense and/or add value
• Collaborates with Strategic Sourcing to optimize vendor unit cost and total cost
• Monitors vendor expense against projected budgets. Alerts appropriate functional groups to significant variances

Education & Experience:

• 4 year degree or equivalent experience required
• 3-5 years of related experience required
• Previous experience with IT Vendor Management Processes.
• Demonstrated experience with relationship management negotiations reporting tools and internal/external banking regulations.
• Demonstrated experience with Process Quality and Maturity standards as well as Service Management and Delivery best practices.
• Proven strength with MS Office Suite Visio and MS Project.

Customer Accountabilities:

• Understands and supports the Banks Customer Service Strategy
• Considers the impact of decisions on the well-being of TD its Customers and stakeholders
• Provides the highest level of Customer service when dealing with internal partners vendors or our Customers - WOW at every opportunity
• Models quality service delivery at every interaction
• Leads and contributes to the ongoing improvement of the partner / Customer experience

Employee/Team Accountabilities:

• Be engaged in advancing and sustaining a unique inclusive culture that reflects TDs diversity agenda and create an extraordinary employee experience
• Participates fully as a member of the team and contribute to a positive work environment
• May provide leadership training and guidance to other team members
• Ensures ongoing communication with the team on the status / progress of projects and issues / points of interest
• Actively shares information and knowledge and proactively learn from the expertise of others

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel Occasional
• International Travel Never
• Performing sedentary work Continuous
• Performing multiple tasks Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds Occasional
• Sitting Continuous
• Standing Occasional
• Walking Occasional
• Moving safely in confined spaces Occasional
• Lifting/Carrying (under 25 lbs.) Occasional
• Lifting/Carrying (over 25 lbs.) Never
• Squatting Occasional
• Bending Occasional
• Kneeling Never
• Crawling Never
• Climbing Never
• Reaching overhead Never
• Reaching forward Occasional
• Pushing Never
• Pulling Never
• Twisting Never
• Concentrating for long periods of time Continuous
• Applying common sense to deal with problems involving standardized situations Continuous
• Reading writing and comprehending instructions Continuous
• Adding subtracting multiplying and dividing Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we strive to make every interaction product and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to foster deeper relationships ensure disciplined execution and build a simpler faster banking experience. TD is deeply committed to being a leader in client experience that is why we believe that all colleagues no matter where they work are client facing. Together we are reimagining what banking can be for our clients colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g. eligibility for cash and/or equity incentive awards generally through participation in an incentive plan) and several other key plans such as health and well-being benefits savings and retirement programs paid time off (including Vacation PTO Flex PTO and Holiday PTO) banking benefits and discounts career development and reward and recognition. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep lasting relationships TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Were committed to your success and foster a respectful workplace where diverse perspectives are valued everyone has fair opportunities to grow and you can unlock your full potential to achieve your career goals. Here at TD we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability status as a protected veteran or any other characteristic protected under applicable federal state or local law.

If you are an applicant with a disability and need accommodations to complete the application process please email TD Bank US Workplace Accommodations Program at . Include your full name best way to reach you and the accommodation needed to assist you with the applicant process.