3PL Customer Service Representative

Staff Management Group is seeking a 3PLCustomer Service Representative for our client in Fairless Hills PA. Please read the ENTIRE job description and ALL of the job requirements BEFORE applying for this position.

Schedule:

• 1st Shift: 8:30AM - 5PM
• Plus Overtime

Pay Rate:

• $19 - $22 / hour

Job Summary:

We are seeking a friendly professional and customer-focused 3PLCustomer Service Representative to provide exceptional support by assisting customers with product information order status delivery inquiries and account-related questions. This role is responsible for resolving customer concerns processing and following up on requests and ensuring a positive customer experience through effective communication and organization.

The ideal candidate is bilingual detail-oriented and able to work independently as well as collaboratively in a fast-paced environment.

Job Responsibilities:

• Communicate with customers regarding products delivery order status and answer inquiries.
• Proactively resolve escalated customer issues.
• Effective communication interpersonal and organizational skills in person and on the phone.
• Demonstrate excellent listening skills and the ability to work independently and with a team.
• Perform additional functions that may be assigned at the discretion of management.
• Customer-focused with the ability to process expedite and follow up on customer requests.
• Must be organized.
• Must assist with special projects and other responsibilities when needed.

Job Requirements:

• MUST be bilingual - English AND Spanish.
• High school diploma or GED required.
• Previous customer service experience preferred (3 years is a plus).
• Experience in a call center office retail or administrative environment is an advantage.

Core Professional Qualities:

• Strong communication skills clear polite and professional in person over the phone and via email.
• Customer service mindset friendly approachable and helpful when interacting with visitors customers and staff.
• Professional appearance neat well-groomed and appropriate for an office environment.

Organizational & Administrative Skills:

• Excellent organizational skills able to manage schedules appointments and front desk operations efficiently.
• Strong multitasking abilities capable of handling calls visitors and administrative tasks simultaneously.
• Attention to detail ensuring accuracy in messages records and data entry.

Interpersonal Traits:

• Positive attitude maintains a welcoming and professional demeanor.
• Reliable and punctual dependable with a strong work ethic.
• Discreet and trustworthy able to handle confidential information with care.

Additional Information:

Staff Management Group is an equal employment opportunity employer and all qualified applicants will receive consideration for employment without unlawful discrimination based on race color creed national origin sex age disability marital status sexual orientation or citizenship status.

About Staff Management Group: Staff Management Group has over 30 years of experience placing staffing candidates in distribution manufacturing production assembly and clerical positions. Staff Management Group is one of New Jerseys leading staffing and recruiting agencies specializing in light industrial and clerical staffing. Come join the team!

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