247 Application Monitoring and Support Specialist

The Opportunity:
CACI is seeking a dedicated and proactive 24/7 Application Monitoring and Support Specialist to join our Makalu this role you will be responsible for ensuring the continuous availability and performance of our applications by monitoring systems providing user support and performing first-line troubleshooting. This position requires a commitment to working rotating shifts to provide around-the-clock coverage. You would be supporting ChatSurfer and Bodhi Applications.

Responsibilities:

Real-Time Monitoring:

• Continuously monitor application performance and system health using monitoring tools and dashboards.
• Identify and respond to alerts and notifications in a timely manner.

User Support:

• Provide timely and effective support to users experiencing application issues.
• Document user issues and track them to resolution ensuring a positive user experience.
• Communicate with users to gather detailed information about issues and provide clear instructions for resolution.

First-Line Troubleshooting:

• Quickly diagnose application issues and perform initial troubleshooting.
• Resolve common issues independently and escalate complex issues to the development and sustainment teams with detailed information and context.
• Work with cross-functional teams to ensure issues are resolved efficiently and effectively.

Collaboration with Development Teams:

• Liaise with application developers and sustainment engineers to provide feedback on application performance and identify areas for improvement.
• Assist in the deployment and testing of application updates and patches.

Documentation and Reporting:

• Maintain accurate records of monitoring activities incidents and resolutions.
• Generate reports on application performance and incident trends for management review.

Communication:

• Provide clear and concise communication to stakeholders regarding application status incidents and resolutions.
• Collaborate with team members and other departments to ensure alignment and effective issue resolution.

Qualifications:

Required:

• Active and current TS/SCI with polygraph
• Bachelors degree in Information Technology Intelligence or a related field (or equivalent experience).
• Minimum of 5 years of experience in application monitoring software development user support or a related role.
• Strong understanding of application performance monitoring and troubleshooting techniques.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Willingness to work rotating shifts including nights weekends and holidays.

Desired:

• Relevant certification (Security) is encouraged

What You Can Expect:

A culture of integrity.

At CACI we place character and innovation at the center of everything we do. As a valued team member youll be part of a high-performing group dedicated to our customers missions and driven by a higher purpose to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. Youll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together we will advance our nations most critical missions build on our lengthy track record of business success and find opportunities to break new ground in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including but not limited to geographic location Federal Government contract labor categories and contract wage rates relevant prior work experience specific skills and competencies education and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI you will receive comprehensive benefits such as; healthcare wellness financial retirement family support continuing education and time off benefits.

The proposed salary range for this position is: