2027 Customer Experience Manager

• Education: Bachelors degree in Business Administration or related field required

• Years of Experience: 0-2 years of experience required

• Software Knowledge: Microsoft Office suite required SAP and Salesforce experience preferred

As a Textron employee youll take on meaningful work from day onecontributing to real projects and collaborating with experienced team members across the business. This entry-level opportunity is designed to help you build your skills gain exposure across functions and grow through hands-on experience mentorship and development opportunities.

About Textron

Textron is a global Fortune 500 company with a diverse portfolio of industry leading brands including Bell Beechcraft Cessna Pipistrel Jacobsen Kautex Lycoming E-Z-GO and Textron Systems. We foster a culture where curiosity is encouraged ideas are valued and innovation drives real-world solutions.

Responsibilities:

• Act as single point of contact for used cars and direct support for assigned territory accounts.

• Collaboration with Customer Experience Managers (CEM) and Regional Sales Manager (RSM) on accuracy of sales proposals to ensure trades are processed correctly.

• Resolve disputes with RSM & CEM RSM on customer account resolutions to include missing trades terminations and billing.

• Participate in monthly Inventory Reconciliations within the assigned territory to ensure accuracy of used cars in our inventory

• Data Entry into SAP and Salesforce regarding sales termination and lost business. To include entering Used Car vehicle orders into SAP for invoicing to end customer

• Collaborate with customers to include Logistics and freight carriers to obtain proper documentation for movement of vehicles.

• Provide accurate and timely information to applicable parties regarding order status.

• Maximize customer satisfaction through routine communication and exceptional service.