Systems Analyst

As a System Analyst you will play a vital role in our dynamic and multicultural team providing essential technical assistance to team members across various platforms including Windows and Mac environments. Your primary responsibilities will involve setting up computers configuring software managing email systems and offering comprehensive support to ensure seamless operations within our tech company. This position offers the opportunity to engage with a diverse range of technologies and collaborate closely with colleagues in a fast-paced environment. 

What will I be doing 

Technical Support and Troubleshooting: 

• Provide tier 2 and 3 technical support encompassing software installations upgrades configuration and administration. 
• Offer application support and guidance to internal system users actively resolving technical issues. 

Application Solution Development: 

• Collaborate with internal team members to thoroughly understand application enhancement needs. 
• Research and devise optimal solutions to address business requirements ensuring alignment with core enterprise systems. 

Employee Onboarding and Offboarding:

• Support and coordinate the onboarding process for new hires including ordering configuring and delivering devices and accessories so employees are ready to work on day one.
• Manage account provisioning and access setup for new employees and handle equipment recovery and access removal during offboarding.

Cybersecurity Support: 

• Support the security team with day-to-day cybersecurity activities such as assisting with access reviews and security awareness initiatives. 
• Help follow security best practices and escalate potential security concerns to the appropriate team. 

Documentation and Training: 

• Create comprehensive documentation for all processes ensuring transparency and knowledge sharing. 
• Conduct training sessions as necessary to equip team members with the required skills and knowledge. 

AI Tools and Automation: 

• Use AI tools to build small apps scripts and workflows that automate repetitive IT and business processes. 
• Partner with teams to spot where AI and automation can save time then prototype test and roll out practical solutions. 

Qualifications :

What expertise do I need 

• Bachelors degree in computer science or information technology or equivalent experience 
• Experience installing configuring documenting testing training and implementing new applications and systems 
• Experience with supporting Microsoft technologies such as O365 and Azure 
• Prior experience supporting back-office applications such as a Financial ERP system 
• Hands-on experience using AI tools (e.g. ChatGPT Claude) and low-code/automation platforms to build small apps scripts or workflows that automate processes

What about languages 

Excellent written and verbal English for clear and effective communication is a must! 

How much experience must I have 

Were looking for someone with 1 years working with information technologies and systems analysis 

Additional Information :

Our perks and benefits: 

Every day lunches! (headquarters) 

• Vegetarian vegan gluten and sugar-free options. 
• Gourmet meals every Friday with our on-site chef! 

Flexible working options to help you strike the right balance. 

All the equipment you need to harness your talent (Macbook and accessories). 

Snacks and beverages available everyday (headquarters). 

After office events football tennis and game nights (headquarters). 

• Everyone is welcome to join our football league every Wednesdays and Fridays. 
• Challenge your teammates to a pool game and win the offices trophy! 
• Tennis courts available for friendly matches. 
• You are not a sports person Dont worry we also have chess championships game and music nights for you to join! 

Learning opportunities: 

• AWS Certifications (we are AWS Partners). 
• Study plans courses and other certifications. 
• English Lessons. 
• Learn from your teammates on our Tech Tuesdays! 

Mentoring and Development opportunities to shape your career path. 

Anniversary and birthday gifts. 

Great location and even greater teammates! 

So what are the next steps 

We are eager to learn about you! Send us your resume or LinkedIn profile below and well explore working together! 

Remote Work :

No

Employment Type :

Full-time