Senior Operations ManagerBusiness Associate Duomo

SKELAR is a venture builder that creates international product IT companies by the rules of the venture capital world. Together with co-founders we build strong teams to launch product IT businesses and win on global markets.

Right now we are looking for a Senior Operations Manager / Business Associate to join our partner company Duomo.

Duomo is a platform for personal and spiritual growth built on Christian values. We help people find answers to lifes most important questions from deepening their faith to improving relationships with loved ones through personalized plans. Our users get access to lessons interactive quizzes and video materials that create a holistic learning experience.

Our strategy is to become a global platform where tens of millions of Christians hundreds of organizations and thousands of mentors and pastors can interact and where new monetization models (pastors churches content sharing) unlock the next stage of growth.

• Users love us: average rating across the App Store Google Play and Trustpilot is 4.74.8 out of 5.

• Top2 in our niche globally with productmarket fit and strong unit economics already validated.

• Rapid scaling: we grew 6x last year and we are tracking to grow another 4x this year.

• Meta partner a sign of product quality and the trust of technology leaders.

• Low risk metrics across the business with room to unlock additional monetization models on top of a proven core.

We move at incredible speed and every team member has the opportunity to grow alongside the company both professionally and personally. We support growth through mentoring internal educational initiatives and access to external courses.

We also integrate AI deeply into how we operate from automating customer support flows to improving payment conversion and creative production. This lets us focus on creativity and compounding impact rather than on routine.

This is a newly created role reporting directly to the CEO. As Duomo scales we need a strong operatorstrategist to take ownership of critical parts of the business payments supply reputation and customer support and to build these functions inhouse.

You will work shouldertoshoulder with CEO and Product Lead on problems that directly move unit economics: reducing refund rates increasing payment throughput scaling AIdriven support without compromising CSAT and shaping Duomos reputation footprint on Google and AI tools. You own the approach secure the budget and headcount and ship. Over time this role grows into leading a function and a team of your own.

• Operations execution across payments supply reputation and customer support turning diagnostics into decisions and decisions into shipped work.

• Identifying and capturing opportunities to improve payment conversion and as a result LTV.

• Rearchitecting the support flow with AI: increasing the share of tickets resolved by AI while holding CSAT high and refund rates low.

• Building and maintaining Duomos reputation layer top Google pages AItool overviews Trustpilot App Store and Google Play narratives.

• Analyzing the business finding bottlenecks and driving fast execution on the highestimpact fixes.

• Working crossfunctionally partnering with product marketing finance and external vendors to deliver quarterly outcomes tied to P&L.

• Proven experience in Operations / BizOps / Business Analyst / Business Associate / FP&A / Strategy or Management Consulting roles inside fastgrowing operationsheavy businesses (B2C product marketplace fintech or toptier consulting serving those industries).

• Strong ownership track record: you have owned part of a business or a critical process endtoend from problem definition to measurable outcome.

• Solid analytical foundation you decide based on numbers can size problems build scenarios and articulate business impact.

• Excellent project execution: you hold several highpriority initiatives in parallel and deliver at speed.

• Structured thinking and concrete communication you can clearly explain what you did why and what changed with no fluff.

• A visible growth trajectory in your career (risingstar pattern consistently growing in scope and responsibility).

• SQL comfortable reading queries; ideally writing JOINs and CTEs.

• Exposure to payments reputation management or AIdriven customer support.

• Financial modeling skills (unit economics operational models FP&A).

• Builder mindset. You dont wait to be told what to do. You scope the problem propose the plan gather the people and budget and ship.

• Bias for speed. When multiple highpriority tasks compete we favor speed over perfection. You ship learn and iterate.

• Businessfirst orientation. You tie your work to LTV conversion retention and margin not to activity metrics.

• Executive presence. You report directly to the CEO: you can challenge push back and deliver difficult messages clearly.

• Adaptability. Scope changes. One quarter you may own payments; the next supply or a new area. You pick up new context fast without friction.

• High conscientiousness. Structured concrete organized you leave clean documentation and decisions behind you.

• Direct work with the CEO and real influence on decisions that shape the product at a critical scaling stage.

• A plot of land with genuine ownership budget headcount and the freedom to build a function from scratch.

• A strong longterm career and compensation trajectory: people who work with Artem grow fast in both scope and earnings.

• A product that changes lives and helps millions of Christians around the world.

• A strong team and a culture of collaboration continuous development and high quality standards.

• Learning opportunities: knowledge exchange with Senior leaders across the Skelar ecosystem internal schools and educational events 13 professional communities and access to external courses.

• Comfortable offices in Kyiv and Warsaw and one of the best benefit packages on the market: insurance 20 working days of vacation lunches and breakfasts.

Required Experience:

Manager