Service Delivery Analyst Jobs in Watford

DescriptionThe Service Improvement Analyst roleis integral tothesuccess of theCustomer & Retail Care departmentby making the experience of our players retailers and the colleagues in the department optimal (either by making things easier and better through improvements or by ensuring thechanges impa...

Key AccountabilitiesSpeaking to our customers over the phone who are having payment difficulties to help them get back on track with their payments. E.g. arrangement capitalisation loan forbearance payment holidays etc.Actively contacting customers via phone post or emails who are in arrears to unde...