Workshop Controller Workshop Manager

Workshop Controller/ Workshop Manager
Northampton
depending on experience
Monday to Friday 8:30am-5:30pm

We are recruiting for a Workshop Controller/ Manager to join a busy modern independent garage in Northampton.

This is a great opportunity to join a business that stands out from the norm. The garage is modern well-presented and professionally run with a strong local reputation and a workshop environment that reflects real investment in both equipment and standards. This is not a small tired operation - it is a well-organised independent garage with a steady flow of work and a genuine focus on customer service.

This role will suit either an experienced workshop controller who is reliable and organised and ready to take ownership of the day to day operations within the workshop.

The role will involve:

• Allocate service repair and diagnostic work to technicians based on their skill set

• Monitor individual technician performance and ensuring jobs are completed

• Act as the technical bridge for the service advisors providing updates so the customers can be kept up to date

• Liaising with technicians to keep track of work in progress

• Overseeing quality control checks on all completed work ensuring every vehicle leaves the workshop satisfied

• To oversee the parts coordination by monitoring the arrival of parts and ensuring technicians have everything required to do the job

• To be able to motivate mentor and manage the workshop team

• Making sure customers receive a professional and well-managed experience throughout

We are looking for:

• Previous experience as a Service Advisor or a customer-focused background within the motor trade

• Strong communication and customer service skills

• Good organisation and the ability to manage a busy workload

• Confidence in dealing with customers in a professional way

• Automotive or mechanical knowledge would be an advantage

• A positive attitude and willingness to learn

What is on offer:

• salary depending on experience

• Monday to Friday hours only

• A modern professional independent garage environment

• Varied day-to-day work in a busy role

• Ongoing training and development

• The chance to join a growing business with a strong local reputation

If you are looking for a Workshop Manager opportunity within a modern independent garage that takes pride in both its standards and customer experience we would love to hear from you.