VP, Client Success

Location: UK Based Remote-first (with monthly travel to London)

At Unmind were here to create better mental health.

We believe mental health should be a source of strength not struggle for people teams and entire organisations.

We combine science technology and human care to help companies like Uber Disney Major League Baseball and the NHS improve mental health and drive performance.

Now were looking for more brilliant people to help us do it.

Our Values

Were building a company where ambition and empathy go hand in hand.

Outpace the rest Move fast. Deliver excellence.

Stronger together We go further faster together.

Client first We win when our clients win.

Inclusion & Belonging

Were building a place where everyone feels seen heard and supported and where difference is celebrated.

If you need adjustments during the process tell us when you apply or email .

Learn more about how we hire and our commitment to equity in our Candidate FAQ

The Role VP of Client Success

The success of our clients is fundamental to Unminds success. As VP Client Success youll lead the strategy team and operating model that drives retention growth and long-term client value across our global customer base.

As a member of the commercial leadership team youll shape how Unmind partners with clients ensuring we deliver exceptional experiences measurable outcomes and lasting relationships.

What youll do

• Define and execute Unminds global Client Success strategy with a focus on improving retention strengthening customer health and growing Net Revenue Retention (NRR).

• Build and embed the frameworks processes and operating rhythms that help the team manage customer relationships consistently proactively and at scale.

• Use data and customer insight to identify risk surface opportunities and ensure the team is focused on the actions that drive the greatest customer and commercial impact.

• Develop strong executive relationships with strategic clients acting as a trusted advisor senior sponsor and escalation point where needed.

• Partner closely with Sales Product Marketing and Finance to align customer outcomes with commercial priorities product direction and business planning.

• Lead coach and develop a high-performing global Client Success team creating clarity accountability and a culture of continuous improvement.

About You

In the spirit of equity and continuous growth we invite you to remove education from your CV. Qualifications are not a factor in our decision-making. However some experience in the following is important for this position:

• Significant leadership experience within Client Success Account Management or a related customer-facing function in B2B SaaS.

• A proven track record of improving retention reducing churn and growing Net Revenue Retention (NRR) within enterprise environments.

• Experience building and scaling high-performing teams operating models and customer success processes.

• Strong commercial acumen with experience partnering closely with Sales and owning customer growth outcomes.

• Exceptional stakeholder management and communication skills with the ability to influence senior leaders internally and externally.

• Experience leading global teams and managing complex enterprise customer relationships.

Strongly desirable

• Experience within HR technology HealthTech wellbeing or other people-focused technology businesses.

• Experience operating in a high-growth or scale-up environment.

Life at Unmind

We believe wellbeing and performance go hand-in-hand and we build our environment to support both.

A few highlights:

Private medical for you & your family

Equity in Unmind

Generous gender-neutral parental leave

25 days holiday birthday celebration days

Revive & Thrive Days company-wide Friday off monthly

Flexible working early Friday summers

Remote-first within the UK with monthly in-person meet-ups and access to a London co-working space

Annual learning budget learning leave

Free weekly therapy or coaching sessions

Wellbeing support via WellHub & Bippit

See all benefits on our Careers Page

Required Experience:

Exec