VIP Account Manager, Premium Experiences

Elevate

Job Location:

Manchester - UK

Monthly Salary: £ 40000 - 45000

Posted on: 5 days ago

Vacancies: 1 Vacancy

Job Summary

ABOUT ELEVATE:

Elevate is a full-service consulting firm that inspires high-performing organizations to find their limits and push past them. With expertise in brand consulting sales strategy data-driven insights and talent optimization Elevate gives its clients a competitive edge in the fight for peoples precious time and attention. Established in 2018 Elevate set out to help sports teams and leagues spark innovation and drive the years since the world of sports has transformed today standing at the convergence of media entertainment and consumer brands with Elevate supporting some of the worlds most ambitious businesses across these sectors. Elevates proprietary technology data sources and software products combined with our thoughtful insights and people-centric approach give clients a 360-degree view of their customers underpinning intelligent decision-making on marketing spend growth strategy and more.

Our team of 700 employees spans the globe with in 20 locations worldwide. We value recruiting diverse individuals to our team to bring new perspectives to our company and look forward to learning more about you in the recruitment process. To learn more and see what weve been up to follow Elevate on X LinkedIn and Instagram.

OVERVIEW - VIP ACCOUNT MANAGER PREMIUM EXPERIENCES

Elevate is seeking a high-performing professional to join as our VIP Account Management team for a Premier League Football Club client dedicated to cultivating relationships within our premium experiences division which provides some of the best VIP experiences on offer in the world of partnership with our client this initiative offers a unique opportunity to redefine industry standards while driving attendance and maximising revenue. The role involves building strong relationships with clients and looking after them on matchdays working with our partner to deliver the experiences.

The individual will be pivotal in cultivating sophisticated long-term relationships with an assigned portfolio of key VIP accounts focusing on maximising revenue through re-sell and strategic upselling.

RESPONSIBILITIES

Foster strong relationships with all VIP accounts through proactive outreach and on-site matchday engagement.
Manage all VIP experience accounts including pre-matchday communications and logistics.
Address all VIP account inquiries and concerns with a commitment to 24-hour response times.
Execute data-driven touchpoints in collaboration with Business Intelligence to ensure peak client satisfaction.
Provide professional on-site presence at all home matches and relevant matchday activations.
Manage the planning and operational delivery of premier VIP client events throughout the year.
Maintain meticulous records within CRM to track relationship progression and ensure data integrity.
Support the wider team with additional duties as required.
Liaise with the club to ensure fulfilment of experiences and brief matchday hosts.
Oversee matchday delivery of VIP experience including liaising with club officials catering and guests and post-match follow-up.
Spearhead the execution of the re-sell and renewal strategy for assigned VIP accounts.
Secure incremental revenue through strategic upselling and cross-selling to existing VIP accounts.

QUALIFICATIONS

Prospective candidates must demonstrate the ability to perform essential duties with excellence. Reasonable accommodations will be provided to support individuals with disabilities in meeting these requirements.

A. Education and Professional Experience

Minimum of 2-3 years in sports/entertainment/hospitality industry experience
Experience managing the end-to-end guest experience from communications pre-event on day delivery and post event follow up

B. Skills and Competencies

Proactive results-oriented mindset with a resilient positive attitude.
Exceptional communication skills and a dedication to premium customer service.
Ability to navigate shifting priorities within a high-pressure fast-paced environment.
Creative problem-solving skills and the ability to manage complex tasks simultaneously.
Superior organisational skills with sharp attention to detail.
Strong collaborative spirit and a committed work ethic.
Advanced proficiency in Microsoft Office Suite (Word Excel PowerPoint Outlook).
Flexibility to work varied hours including evenings weekends and holidays.

POSITION AND BENEFITS DETAILS

Salary: 40000 - 45000 plus bonus scheme (dependent on experience)
Benefits: Including healthcare and pension scheme

WORKING CONDITIONS

Environment: Office-based with event-day and matchday responsibilities
Travel: Occasional travel may be required for events or conferences

This position is open to all qualified candidates. If you need assistance or an accommodation due to a disability in connection with the application process you may contact us at emailprotected

We are proud to be an equal opportunity/veterans/disabled/ LGBT employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications merit and business need without regard to race color religion gender sexual orientation national origin disability status protected veteran status genetic information or any other characteristic protected by applicable law.

Required Experience:

Manager

ABOUT ELEVATE:Elevate is a full-service consulting firm that inspires high-performing organizations to find their limits and push past them. With expertise in brand consulting sales strategy data-driven insights and talent optimization Elevate gives its clients a competitive edge in the fight for pe...