Transformational Agreements Publishing Manager

Wileys DEAL agreement with the German research community is one of the most significant transformative agreements in academic publishing. As TransformationalAgreement Publishing Manager you will manage the contractual operations reporting invoicing and performance processes that support this high-profile agreement.

This is a customer-facing role working closely with Wileys consortium partners and internal teams across Research Publishing Product Customer Success Customer Service Finance Marketing and Publishing Development. You will act as a key point of contact forpublishingperformanceinitiativesoperational questions escalationsandprocess improvementsrelatedto DEAL.

The role requires strong organisational judgement excellent stakeholder management and the ability to work through complex or ambiguous issues with confidence. It offers broad exposure toopen accesspublishing commercial operations and strategic partner management within one of Wileys most important publishing agreements.

Job Responsibilities:

• Manage the contractual operations of the DEAL agreement including reporting invoicing data accuracy checks issue tracking and process documentation.

• Act as a primary point of contact for consortium partners and internal teams when questions issues or opportunities arise in relation to DEAL publishing activity.

• Chair and coordinate internal forums that bring together process owners across Research Publishing Product Customer Success Customer Service Finance and other teams.

• Review source data and operational outputs toidentifyinaccuracies risks process gaps and opportunities to improve the delivery of the agreement.

• Maintain clear documentation trackers and reporting materials that help internal stakeholders understand DEAL requirements changes progress and performance.

• Project-manage initiatives that support the German author community working with Publishing Development Marketing and DEAL partners to ensure activity is coordinated and effective.

• Support the internal business review process by ensuring teams have a clear and current view of DEAL performance priorities risks and opportunities.

• Act as a subject matter contact for colleagues across Research Publishing who need to understand how DEAL works what is changing and how it affects their work.

Required Qualifications:

• Experience working in academic publishingopen accesspublishing research publishing operations customer success publishing services or a related area.

• Strong organisational and project management skills with the ability to manage multiple workstreams deadlines stakeholders and recurring processes.

• Strong analytical skills including confidence reviewing reports checking source dataidentifyingdiscrepancies and using information to supportand directdecision-making.

• Excellent stakeholder management skills with the ability to build trust communicate clearly and work effectively with internal and external partners.

• Strong problem-solving skills including the ability to work through ambiguous operational issues make sound judgements and escalate appropriately.

• Strong written and verbal communication skills with the ability to explain complex processes clearly to different audiences.

• Confidence using standard business systems and tools including spreadsheets reporting documents trackers and collaboration platforms.

Preferred Qualifications:

• Experience working with transformative agreementsopen accessagreements institutional agreements consortia or large-scale publishing partnerships.

• Experience in a customer-facing or partner-facing role particularly where relationship management issue resolution and operational delivery were important.

• Experience chairing meetings coordinating cross-functional forums or bringing together teams with different priorities.

• Understanding ofopen accesspublishing workflows author journeys article processing charges institutional funding models or related publishing processes.

• Experience improving operational processes creating documentation or building tracking systems to support complex programmes or agreements.

• German language skills or experience working with the German research community would behelpful butare not.