Technical Support Engineer Intern (fix term contract)

Exabeam

Job Location:

Maidenhead - UK

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

Exabeam is the leader in behaviour intelligence for the agentic enterprise. As organisations deploy digital workers and confront machine-speed adversaries Exabeam delivers flexible industry-proven solutions for insider threat coverage of humans and agents and faster more accurate threat detection investigation and response (TDIR).

Learn more at.Exabeam: Stop Insider Threats. Human or AI.

We are seeking a Technical Support Engineer Intern to help customers successfully operateExabeamscutting-edgesecurity solutions.

In this customer-facing role you will provide hands-on technical troubleshooting own support cases from intake to resolution and collaborate with senior engineers and Engineering/Product teams to resolve complex issues. This role offers strong opportunities to build technical depth expand responsibility and grow your career within a global Supportorganisation.

Responsibilities

Provide technical troubleshooting and resolution for customer issues acrossExabeamson-premiseand cloud-native security platforms
Support cases including investigation documentation customer communication and follow-through toresolution.
Analyse logs configurations and systembehaviourtoidentifyroot causes and recommend solutions or workarounds.
Communicate clearly and professionally with customers providingtimelyupdates and managing expectations.
Escalate issues appropriately to senior engineers or Engineering teams with clear summaries and supporting evidence.
Contribute to internal knowledge bases and documentation to improve team efficiency and consistency.

Preferred Qualifications

Willingness to learn and support both on-premise and cloud-native architectures.
Troubleshooting fundamentals and a structured methodical approach to problem-solving.
Good written and verbal communication skills with the ability to explain technical issues clearly.
Exposure to security platforms (SIEM UEBA SOAR) or adjacent areas such as logging monitoring or observability.
Familiarity with Linux or Windows fundamentals networking basics and log analysis.

Location & Work Model

Hybrid (UK) a combination of remote work and onsite collaboration at our Maidenhead area office.

Bring your Whole Self to Work!
Diversity equity and inclusion are at the core of who we are. AtExabeam we know that diverse perspectives spark innovation improve creativity and position our team for success. Creating a culture where all are welcomed valued and empowered to achieve their full potential is important to who we are today and in the future. We hire the best of the best and do not discriminate based on race gender age religion sexual orientation identity or other personal factors.

Exabeamis proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race color ancestry religion gender gender identity genetic information parental or pregnancy status national origin sexual orientation age citizenship marital status disability or Veteran status.

Exabeamand LogRhythm have merged. You can learn more about our cybersecurity powerhousehere.

Required Experience:

Intern

DescriptionExabeam is the leader in behaviour intelligence for the agentic enterprise. As organisations deploy digital workers and confront machine-speed adversaries Exabeam delivers flexible industry-proven solutions for insider threat coverage of humans and agents and faster more accurate threat d...