Technical Support Engineer I (Onsite 2 days a week)
Job Location:
Monthly Salary:
Posted on:
7 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
About the role:
As part of our continued growth were looking for a Technical Support Engineer (TSE) to join our Professional Services team and support our MESM product this customerfacing technically hands-on role youll help deliver value for our customers and play a direct role in driving customer satisfaction retention and long-term success.
This is an excellent opportunity for earlycareer professionals who enjoy solving realworld problems learning how complex systems work and supporting customers through technical challenges.
Your responsibilities:
Experience and education:
Eyelit Technologies is a leading provider of integrated software solutions thatoptimizeManufacturing and Supply Chain productivity across industries such as semiconductor automotive medical device electronics and aerospace & defense. Its AI-powered suite of planning and execution solutions enables businesses to improve production processes enhance assetutilization and streamline scheduling. Eyelit Technologies empowers organizations to drive sustainable growth reduce costs improve delivery performance and gain greater visibility and proactive management of key business processes.
We at Eyelit Technologies believe that great people make great organizations. We value our employees andprovidea wide range of benefits.
Eyelit Technologies is committed to making the job application process accessible to everyone. If you are living with a disability (visible or not visible) and need to request reasonable accommodation for any part of the application or hiring process please let us know how we can help by reaching out toemailprotected.
As part of our continued growth were looking for a Technical Support Engineer (TSE) to join our Professional Services team and support our MESM product this customerfacing technically hands-on role youll help deliver value for our customers and play a direct role in driving customer satisfaction retention and long-term success.
This is an excellent opportunity for earlycareer professionals who enjoy solving realworld problems learning how complex systems work and supporting customers through technical challenges.
Your responsibilities:
- Support and maintain existing software and customer solutions contributing to backlog reduction timely issue response and resolution and ultimately customer satisfaction.
- Provide first and secondline support assisting customers with incidents bugs configurations integrations and system behaviour issues
- Escalates unresolved or complex issues to Tier 2 engineers in a timely manner.
- Collaborates with Tier 2 engineers on more complicated issues.
- Debug and analyse issues across the application database and integration layers.
- Develop test and deploy interfaces to third party systems enabling efficient and effective on boarding of new customers.
- Analyse user requirements and assist in translating them into technical solutions.
- Write and maintain code scripts or configuration updates to support customer needs.
- Write and troubleshoot SQL queries to solve real customer problems.
- Work closely with project managers other implementation consultants and sales and marketing professionals to seek out and identify opportunities for future expansion.
- Supporting project implementations from initial customer training through to post implementation support phase.
- Contribute to building or enhancing screens dashboards and user interfaces.
- Help drive improvements on the departments Measurable Objectives.
Experience and education:
- Degree in Computer Science Engineering or related field (or equivalent practical experience)
- Basic understanding of databases and ability to write SQL queries.
- Strong analytical and problemsolving skills.
- Ability to debug and troubleshoot technical issues across components.
- Ability to read understand and work within existing codebases.
- 0-2 years of relevant experience.
- Handson experience with a OOP language (C# Java Python etc.).
- Exposure to APIs integrations or distributed systems.
- Exposure to customerfacing environments.
- Experience analysing logs and errors.
- Ability to clearly document issues steps to reproduce and resolutions.
- Curiosity continuous learning and willingness to dive into unfamiliar technical areas.
- Comfort working in ambiguity and solving openended realworld problems.
- Excellent interpersonal and communication skills and a high level of emotional intelligence.
- Proactive mindset and the ability to operate autonomously.
- Security clearance will be required in the form of a BPSS check.
- Competitive base salary.
- Generous PTO and flexible work arrangements.
- Professional development programs and career growth pathways.
- Strong culture of collaboration recognition and support.
- Phone screen with HR Partner
- 1st Interview with Hiring Manager
- 2nd Technical/Cultural in-person interview
- Offer
Eyelit Technologies is a leading provider of integrated software solutions thatoptimizeManufacturing and Supply Chain productivity across industries such as semiconductor automotive medical device electronics and aerospace & defense. Its AI-powered suite of planning and execution solutions enables businesses to improve production processes enhance assetutilization and streamline scheduling. Eyelit Technologies empowers organizations to drive sustainable growth reduce costs improve delivery performance and gain greater visibility and proactive management of key business processes.
We at Eyelit Technologies believe that great people make great organizations. We value our employees andprovidea wide range of benefits.
Eyelit Technologies is committed to making the job application process accessible to everyone. If you are living with a disability (visible or not visible) and need to request reasonable accommodation for any part of the application or hiring process please let us know how we can help by reaching out toemailprotected.
Required Experience:
Junior IC
