Technical Operations Manager

LOCATION: Pier Walk London

SHIFT PATTERN: Mon- Fri 40 hours per week

SALARY: Competitive

If you require any additional support or adjustments during the recruitment process please dont hesitate to contact our Recruitment Department Were here to help!

ROLE OVERVIEW AND PURPOSE

The Technical operations manager is the operational lead responsible for delivering hard services across ABMs Amazons sites throughout the UK. Fostering a can do culture through strong external customer relationships whilst proactively driving additional revenue sources. Nurture a working environment that encourages teamwork creativity wellbeing and diversity through strong leadership role modelling of ABM values and excellent problem-solving skills. You will be expected to prepare financial information relating to all works undertaken to evidence profitability and operational costs and deliver operational & fiscal aspects of the contract with accurate management of the IT platform.

To foster a collaborative culture and build a strong operational platform for future growth of the account. A focus of the role is to strategically oversee all resources within the contract functions to drive efficiencies profitability and end to end processes including the delivery and actual invoicing of the account. To become a trusted partner of the client by understanding their principal objectives and strategies and seeking ways to collaborate in achieving agreed goals. Providing advice and innovations on sustainable practices.

KEY RESPONSIBILITIES

Exceptional customer relationship skills

Track identify and develop new opportunities generating sales as per your individual target

Excellent planning change and time management capabilities

Ensure all opportunities are responded to in a timely manner and to a high standard

To work closely with the Business Development team to share relationships/cross selling

Effective ongoing and structured management of the Site Managers including goal setting & objective planning

Ongoing Health and Safety reviews across contract portfolio

Leadership ability and mentoring of key technical staff

Regular reviews with Managers to always ensure full compliance

Strong communicator across all aspects of the business

Holding and execution of Probationary/Disciplinary hearings

Full P&L responsibility for your contracts

Analytical reporting of portfolio performance

Monthly/weekly/quarterly/annual reporting performance of portfolio fiscal performance

Technical Support to contact management

Suggests alternative technical solutions to meet client requirements more efficiently and/or with greater reusability and / or longer life

REQUIRED SKILLS AND EXPERIENCE

Technical background in M&E Industry

Proven successful working relationships with high end service providers

Self-motivated decision-making skills

Strong leadership qualities across all levels of the business

Commercial awareness & business acumen

Strong communicator and negotiation skills

Proficient in IT Skills MS Office Excel & Power Point

Awareness of ISOquality management standards

Planning and organization skills

Strong oral & written communication skills

Desirable

Recognised Project Management qualification

Knowledge of sustainability matters

Were proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work our innovative employee app where you can find:

• Perks: discounts gift cards cashback and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABMs benefits visit our

About ABM:

ABM (NYSE: ABM) is one of the worlds largest providers of integrated facility engineering and infrastructure solutions. Every day over 100000 team members deliver essential services that make spaces cleaner safer and efficient enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate aviation mission critical and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter more connected spaces ABM is investing in the future to meet evolving challenges and build a healthier thriving world. ABM: Driving possibility together.

For more information visit.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age disability gender reassignment sex marriage and civil partnership status pregnancy and maternity status race religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.

Required Experience:

Manager