Technical Analyst 3
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Job Summary
Branch: Gas
Affiliation: MoveUP
Employment Status: Full-Time Regular
Salary: $3385.00 bi-weekly
Short-term Incentive Eligible: No
Workplace Flexibility: No
Posting End Date: Open until filled
As the provinces largest energy provider with more than 100 years of knowledge and experience we proudly deliver renewable energy natural gas electricity and propane to 1.3 million customers.
Were actively seeking new talent to join our mission of delivering a stronger energy future in B.C. As one ofBCs Top Employers with a diverse team of over 2800 employees we are committed to a safe and inclusive culture where each of us can connect belong and grow. Join us and together lets shape a brighter future for B.C.
Position Overview
As a Technical Analyst at FortisBC this position is responsible for providing technical support to the end users at FortisBC. This includes but is not limited to desktop computing mobile computing communications end-user support printing devices network infrastructure and server storage data centre equipment.
Responsibilities
Performs all of the duties of a Technical Analyst 1 & 2 plus the following (e.g. specific duties of the job):
- Provide frontline and advanced technical infrastructure support and lead technical diagnostics on current systems.
- Respond to client calls and incident tickets for support
- Fulfil technology service requests
- Troubleshoot all infrastructure hardware (hardware and company standard software)
- Perform upgrades installations preventive maintenance tasks
- Repair Computer/Server software and/or hardware and work with external vendors to obtain repairs when necessary.
- Liaise with senior support on behalf of client
- Set-up/deliver Infrastructure equipment dispose of excess surplus equipment.
- Track work performed in problem management system prepare progress reports administer and maintain corporate infrastructure assets.
- Maintain up-to-date advanced knowledge of the companys Infrastructure systems.
- Administer multiple resources task breakdown and delegation and set milestones.
- Estimate/manage/complete a series of tasks required for an intermediate or large project.
- Provide senior technical support to company infrastructure current systems.
- Help develop design lead and architect the IS Infrastructure Technology Roadmap
- Identifies and prioritizes IS infrastructure initiatives to plan appropriate projects.
- Identifies functional and technical requirements defines project scope identifies projectresourcing requirements and develops project budget estimates and project charters and the evaluation of Requests for Proposal. Helps prepares business cases for project funding approval.
- Develop and maintain a wide range of strategic financial regulatory safety and reputational impactful infrastructure systems. Effectively developing implementing and unit testing solutions to meet corporate policies cyber business and system requirements. Maintenance may consist of writing of structured specifications programming and the development of unit test plans deployment and post implementation activities.
- Ability to work on multiple projects simultaneously and to cope successfully with diversity and complexity in a dynamic environment.
- Provide leadership and support to the Technician and Technical analyst roles
- Some travel may be required
Requirements
- 2 year Diploma in Computer or Electronics Technology Computer Science or related field.
- 6 years experience related work experience.
- Intermediate knowledge of end-user computing data center server and virtualization data storage and backup networking telecommunications collaboration environments cloud technology cyber security and peripherals.
- Excellent written and verbal communication skills especially to understand requirements and provide solutions. As well as interfacing with end-users and with large teams.
- Excellent analytical and organizational skills including the ability to work in a fast-paced changing environment.
- Superior interpersonal and customer service skills.
- Competency in managing small to medium sized projects.
- Ability to analyze problems.
- Valid Class 5 British Columbia Drivers license.
Additional Information
If there are no fully qualified Technical Analyst 3 applicants the following may be considered:
- Technical Analyst 2 (job group 9) applicants with 4 years related work experience
This role is primarily for the Enterprise Patch Management team in which we concentrate on keeping the enterprise environment up to date for all hardware and software connected to the network.
In this role you will need to be:
- Experienced in SCCM Intune and Update Manager.
- Experienced with Ansible and Linux RedHat administration and patching.
- Experienced with iOS and Android patching.
- Experienced with Windows Server and Endpoint Patching and Management.
- Interested in automation.
Our engaging workplace offers a wide range of challenging opportunities while being safe inclusive and diverse. We offer a competitive salary and benefits package while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.
To learn more about the recruitment process with FortisBC please visit the Youre Applying. What now page for additional information.
FortisBC acknowledges and respects Indigenous Peoples in Canada on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles.
Required Experience:
IC
About Company
FortisBC delivers renewable energy, natural gas and electricity to 135 BC communities and 58 First Nations communities across 150 Traditional Territories.
