System Support Lead
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Job Summary
Drive System Performance & Innovation
Atlas Workplace Services is looking for a skilled and proactive System Support Lead to support and optimise a clients Planon CAFM system while playing a key role in developing and delivering API integrations.
This is a fantastic opportunity for someone with strong systems data and integration experience who enjoys working at the intersection of technology operations and business improvement.
As System Support Lead youll take ownership of the day-to-day configuration support and enhancement of Planon environments ensuring systems are robust efficient and aligned with operational needs.
Youll also support the design and rollout of API integrations enabling better connectivity smarter data usage and improved business performance.
Key Responsibilities
System Management & Support
- Support the configuration maintenance and optimisation of the Planon system
- Manage workflows modules and data structures to meet business requirements
- Provide hands-on support to users troubleshooting and resolving system issues
- Assist with system updates releases and ongoing improvements
Integration & Development
- Support the design development and rollout of API integrations
- Work with stakeholders to enable seamless system connectivity and data exchange
- Assist with testing validation and troubleshooting of integrations
Analysis & Improvement
- Gather and translate business requirements into system solutions
- Identify and resolve technical and process issues proactively
- Support reporting and data analysis to enhance system performance
Collaboration & Documentation
- Work closely with internal teams and client stakeholders
- Document system configurations processes and integration specifications
- Support project delivery and system implementation activities
About You
About You
Qualifications
- GCSEs in English and Maths (or equivalent)
Skills & Experience
- 3 years experience working with Planon (configuration or development)
- Experience designing and developing APIs
- Knowledge of Python scripting and development
- Understanding of Oracle SQL (desirable)
- Experience with reporting tools such as Power BI IBM Cognos or similar
- Strong problem-solving and analytical skills
- Proven experience supporting systems in a CAFM or business system environment
- Ability to manage projects and stakeholders effectively
Why Join Atlas Workplace Services
At Atlas Workplace Services were redefining facilities management through innovation technology and a people-first approach.
As a top-10 FM provider and part of an Employee Ownership Trust (EOT) our people have a real stake in our successcreating a culture of collaboration accountability and pride.
What You Can Expect
- Competitive salary package
- Opportunity to work on cutting-edge system integrations
- A collaborative and forward-thinking environment
- Real influence on how systems and data drive business performance
Ready to take ownership of systems and drive meaningful change
Apply now and join Atlas Workplace Services as a System Support Lead.
About The Company
At Atlas Workplace Services we believe great buildings start with great people. Thats why weve reimagined facilities management to put people firstthose who work in the spaces we care for and those who deliver our services every day.
Were not just another FM provider were a top-10 industry leader committed to doing things differently with a personal touch smart technology and a passion for going the extra mile.
As part of an Employee Ownership Trust (EOT) Atlas Workplace Services is proud to be a company where our people have a meaningful stake in our success. Being part of an EOT isnt just about sharing in the companys performance; its about creating a culture of shared responsibility collaboration and pride in what we achieve together.
About Company
Atlas is an invite-only charge card that unlocks access to exclusive dining and travel experiences.
