Solution Architect

We are seeking a versatile Technical PreSales & Field Application Engineer to build technical credibility shape customer requirements and enable sale conversion.   

Supporting  the full customer lifecycle from early opportunity discovery through deployment integration and ongoing technical success. This hybrid role combines the customerfacing solution design strengths of presales with the handson technical delivery and support capabilities of an field applications engineer (FAE)

You will collaborate closely with the sales engineering and operations teams acting as both a technical evangelist and trusted advisor. The ideal candidate can translate business problems into technical solutions deliver compelling demonstrations and provide expert implementation and troubleshooting support. 

Key Responsibilities: 

1. Customer Discovery & Technical Positioning 

• Support the sales team during customer engagements to identify requirements challenges and objectives. 
• Lead technical discovery sessions evaluating environments and integration constraints. 
• Translate customer needs into Oakdoor solution architectures and valuedriven propositions. 

1. Solution Design Demonstrations & Proposals 

• Create the maximum value for customers by building compelling technical solutions that leverage the Oakdoor portfolio. 
• Deliver compelling demonstrations workshops and proofofconcepts to de-risk and accelerate opportunities through technical validation. 
• Produce technical documentation including architectures BoMs implementation approaches and content for RFP/RFI responses. 
• Clearly articulate Oakdoors competitive advantages and technical differentiators. 

1. Technical Implementation & OnSite Support 

• Support customers during installation configuration commissioning and system integration. 
• Perform diagnostic analysis troubleshooting issue resolution and system validation. 
• Conduct testing performance checks and acceptance procedures. 
• Provide both remote and onsite assistance as required. 

1. Customer Enablement & LongTerm Success 

• Deliver technical training and knowledgetransfer sessions for customers and partners. 
• Advise customers on best practices product optimisation and operational efficiency. 
• Build strong trusted relationships with customer engineering and operations teams. 

1. Internal Collaboration & Product Feedback 

• Act as an extension for the Oakdoor engineering and support teams with customers building a deep understanding and trust with our technical leaders. 
• Capture insightful feedback to help inform and prioritise key technology and product roadmap decisions - enhancements and features. 
• Analyse market trends competitor activity and customer need to inform our wider business strategy. 
• Support internal teams during opportunity qualification solution validation and technical reviews. 

1. Technical Authority & Continuous Learning 

• Maintain expertlevel knowledge of Oakdoor products integrations and use cases 
• Stay current with relevant technologies and industry trends (e.g. cybersecurity networking hardware/software systems) 
• Contribute to internal enablement technical guides and reusable solution assets 

Qualifications :

• Strong technical background in hardware software cybersecurity or systems integration    
• Previous experience in a Technical PreSales Solutions Engineer FAE Systems Engineer or similar customerfacing technical role   
•  
• Demonstrated ability to design architectures and deliver handson implementation support  
• Excellent troubleshooting analysis and problemsolving abilities   
• Confident communication skills with the ability to present complex topics clearly to both technical and nontechnical audiences   
• Experience preparing proposals diagrams and technical documentation   
• A hands-on agile sleeves rolled up attitude to getting things done in a rapidly changing and evolving environment   
• You must be eligible for UK Security Clearance 

• What Success Looks Like in This Role: 

  Success means you are the trusted technical expert who helps win deals delivers smooth deployments and ensures customers get longterm value from Oakdoor solutions. This looks like: 

• Clear value articulation: Customers quickly understand how Oakdoor solves their problems 
• Strong technical delivery: Demos solution designs and deployments run smoothly and professionally 
• Fast issue resolution: Technical problems are diagnosed and resolved rapidly 
•  
• Customer advocacy: Clients trust you follow your guidance and choose to expand with Oakdoor 
• Reliable collaboration: Strongly trusted by sales engineering support and operations teams who can depend on your accuracy and insight 
• Consistent execution: You manage presales and postsales workloads effectively with no missed deadlines 

Additional Information :

We offer the opportunity to work on purposeful projects with incredible people competitive salary pension and bonus scheme clear pathways to progression and a thriving learning culture. Benefits include: 

• Consistent training development and career progression 
• Hybrid working 
• Flexible healthcare plans for you and your family 
• Competitive leave allowances 
• Team events 
• A range of culturally-led clubs to join from music to film yoga to podcasts 

Its an environment that is energetic and fast-paced that values collaboration curiosity and treating people fairly. If that sounds like somewhere you want to work get in touch. 

About us: 

We believe in the power of ingenuity to build a positive human future in a technology-driven world. 

As strategies technologies and innovation collide we create opportunity from complexity. 

Our diverse teams of experts combine innovative thinking and breakthrough use of technologies to progress further faster. Our clients adapt and transform and together we achieve enduring results. 

PA. Bringing Ingenuity to Life. 

Diversity: 

We believe that diversity makes us a stronger firm and look to employ people with different ideas styles and skillsets. This diversity stimulates a rich creative environment one in which our people develop and our clients enjoy enduring results. Were committed to recruiting promoting and rewarding our people solely based on their ability to contribute to PAs goals without regard to their sex race disability religion national origin ethnicity sexual orientation age or marital status. 

Should you need any adjustments to the recruitment process at either application or interview please contact us on.

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Remote Work :

No

Employment Type :

Full-time