Please click here to apply through our internal career site Find Jobs - Elekta.
Want to join a team with a mission to improve and save lives
We continually look for motivated and skilled individuals who are interested in supporting our customers healthcare professionals who use our products to help patients and their communities.
We currently have the following opportunity available - please contact us for more details!
We dont just build technology. We build hope for everyone dealing with Cancer.
At Elekta we believe every individual deserves access to the best cancer care. Thats why were committed to developing innovative solutions that make precision radiation therapy and radiosurgery more effective efficient and accessible. If youre passionate about making a meaningful impact we invite you to bring your expertise and energy to our team.
What Youll Do At Elekta:
In this role you will lead and optimise software support operations across the region ensuring a high standard of service delivery for our customers. Youll be responsible for managing resources driving team performance and continuously enhancing processes to improve customer satisfaction. Working closely with global teams and product lifecycle functions you will play a key role in ensuring readiness for new technologies while maintaining quality compliance and operational excellence.
Responsibilities:
Oversee escalation pathways and act as a senior point of contact for critical or complex customer issues
Ensure all customer contact channels (phone portal email) are appropriately staffed and optimised
Identify and escalate gaps in support capacity or capability to senior leadership
Support the successful rollout of new products upgrades and enhancements within the region
Drive effective knowledge transfer to ensure teams are equipped to support new technologies
Provide ongoing feedback to improve product serviceability and supportability
Analyse customer feedback and satisfaction data driving targeted improvement initiatives
Foster cross-functional collaboration to support regional and organisational objectives
Monitor departmental budgets and highlight any variances or risks
Ensure adherence to business management systems quality standards and regulatory requirements
Maintain clear communication with regional stakeholders on key risks issues and activities
Lead coach and develop software support staff including conducting regular performance reviews
Represent Software Support in internal and external forums maintaining a professional presence
Promote Elektas brand values and strategic priorities in all activities
What Youll Bring:
Bachelors Degree (clinical or business oriented) or equivalent knowledge acquired through business experience
Solid knowledge and experience of the medical devices industry
Strong knowledge/understanding of Elektas product portfolio
Excellent communication skills both written and verbal. Skilled speaker and representative in social contacts
Strong multi-tasker and experience covering a broader region (along with all the travel it requires)
What Youll Get:
In this role you will work for a higher purpose; hope for everyone dealing with cancer and for everyone regardless of where in the world to have access to the best cancer addition to this Elekta offers a range of benefits.
Work Pattern (you are required to work from the Crawley HQ 4 days a week with 1-day WFH)
Love electric (Electric vehicle salary sacrifice scheme)
Hiring process:
We are looking forward to hearing from you! Apply by submitting your application and résumé in English via the Apply button.
For questions please contact the Talent Acquisition Partner responsible We do not accept applications through e-mail.
We are an equal opportunity employer
We are an equal opportunity employer. We evaluate qualified applicants without regard to age race colour religion sex sexual orientation gender identity genetic information national origin disability veteran status or any other protected characteristic.
Required Experience:
Manager
Are you a current Elekta employee Please click here to apply through our internal career site Find Jobs - Elekta.Want to join a team with a mission to improve and save lives We continually look for motivated and skilled individuals who are interested in supporting our customers healthcare professio...
Are you a current Elekta employee
Please click here to apply through our internal career site Find Jobs - Elekta.
Want to join a team with a mission to improve and save lives
We continually look for motivated and skilled individuals who are interested in supporting our customers healthcare professionals who use our products to help patients and their communities.
We currently have the following opportunity available - please contact us for more details!
We dont just build technology. We build hope for everyone dealing with Cancer.
At Elekta we believe every individual deserves access to the best cancer care. Thats why were committed to developing innovative solutions that make precision radiation therapy and radiosurgery more effective efficient and accessible. If youre passionate about making a meaningful impact we invite you to bring your expertise and energy to our team.
What Youll Do At Elekta:
In this role you will lead and optimise software support operations across the region ensuring a high standard of service delivery for our customers. Youll be responsible for managing resources driving team performance and continuously enhancing processes to improve customer satisfaction. Working closely with global teams and product lifecycle functions you will play a key role in ensuring readiness for new technologies while maintaining quality compliance and operational excellence.
Responsibilities:
Oversee escalation pathways and act as a senior point of contact for critical or complex customer issues
Ensure all customer contact channels (phone portal email) are appropriately staffed and optimised
Identify and escalate gaps in support capacity or capability to senior leadership
Support the successful rollout of new products upgrades and enhancements within the region
Drive effective knowledge transfer to ensure teams are equipped to support new technologies
Provide ongoing feedback to improve product serviceability and supportability
Analyse customer feedback and satisfaction data driving targeted improvement initiatives
Foster cross-functional collaboration to support regional and organisational objectives
Monitor departmental budgets and highlight any variances or risks
Ensure adherence to business management systems quality standards and regulatory requirements
Maintain clear communication with regional stakeholders on key risks issues and activities
Lead coach and develop software support staff including conducting regular performance reviews
Represent Software Support in internal and external forums maintaining a professional presence
Promote Elektas brand values and strategic priorities in all activities
What Youll Bring:
Bachelors Degree (clinical or business oriented) or equivalent knowledge acquired through business experience
Solid knowledge and experience of the medical devices industry
Strong knowledge/understanding of Elektas product portfolio
Excellent communication skills both written and verbal. Skilled speaker and representative in social contacts
Strong multi-tasker and experience covering a broader region (along with all the travel it requires)
What Youll Get:
In this role you will work for a higher purpose; hope for everyone dealing with cancer and for everyone regardless of where in the world to have access to the best cancer addition to this Elekta offers a range of benefits.
Work Pattern (you are required to work from the Crawley HQ 4 days a week with 1-day WFH)
Love electric (Electric vehicle salary sacrifice scheme)
Hiring process:
We are looking forward to hearing from you! Apply by submitting your application and résumé in English via the Apply button.
For questions please contact the Talent Acquisition Partner responsible We do not accept applications through e-mail.
We are an equal opportunity employer
We are an equal opportunity employer. We evaluate qualified applicants without regard to age race colour religion sex sexual orientation gender identity genetic information national origin disability veteran status or any other protected characteristic.
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