Software Engineer (SAP + AI)

Software Engineer (SAP AI)

Location: Glasgow

Salary: From 52400 (plus up to 10% bonus private healthcare and up to 15% pension)

Permanent Hybrid (2-3 days in the office)

Help us create a better future quicker

Were looking for a Software Engineer to join our Product Engineering Centre of Excellence in Glasgow playing a key role in shaping scalable digital solutions.

What youll be doing

In this position you will sit at the heart of our digital transformation using your understanding of data processes and systems to reduce customer contact and complaint volumes while enhancing overall customer experience. You will act as a techno-functional specialist partnering closely with Customer Services Complaints Telephony and Digital teams to fully understand business needs translate them into structured solutions and deliver real impact across SAP CRM SAP IS-U and integrated customer platforms.

Your day-to-day work will involve shaping requirements through collaboration and workshops turning complex business challenges into clear functional designs and delivery backlogs and working alongside engineering teams to design build test and release solutions. You will take ownership of end-to-end delivery from initial concept through to implementation while continuously identifying opportunities to optimise processes through data-driven insights root cause analysis and customer journey evaluation. Youll also leverage AI-enabled tools to improve decision-making and outcomes contributing to smarter more efficient operations.

What youll bring

Were looking for someone with strong SAP CRM and SAP IS-U experience who can confidently bridge the gap between business and technology. Youll bring a proven ability to translate requirements into solutions a solid understanding of integrated systems and customer platforms and a passion for continuous improvement. Strong analytical thinking stakeholder engagement skills and the ability to communicate effectively with both technical and non-technical audiences will be key to your success.

Whats in it for you

As well as a competitive salary which is reviewed annually you can also enjoy a number of other benefits. With our pension scheme well double match your contribution up to a company contribution of 10%.

At ScottishPower we believe its the little things we do in life that make a big difference. From helping you look after your familys wellbeing save for your future and take personal steps for climate action our benefits are designed to help you do just that - so that you have everything you need to take care of your world today and tomorrow. Thats why our benefits include:

• 36 days annual leave

• Holiday purchase perfect your work/life balance with extra annual leave

• Share Incentive Plan and Sharesave Scheme

• Payroll giving and charity matched funding

• Technology Vouchers save more and spread the cost of your technology purposes

• Count us in pledge to reduce carbon emissions and help fight climate change

• Electric Vehicle Schemes to help you transition to green/clean driving

• Cycle to Work scheme and public transport season ticket loans

• Options to purchase dental insurance private medical insurance health cash plan and annual health assessments

• Life Assurance (4x salary)

• Access to nudge financial wellbeing support

• Plus shopping leisure restaurant and gym discounts and unique employee deals on travel insurance and more

Why ScottishPower

ScottishPower is part of the Iberdrola Group one of the worlds largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future were at the forefront of the journey to Net Zero and investing over 6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent ScottishPower can offer people real career opportunities that meet personal and professional goals in a global organisation.

Inclusion diversity and a social purpose are at the heart of everything we do. Together with our values they bring us together into a stronger more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours so whatever your background youll fit right in.

ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities long term conditions mental health conditions or who are neurodivergent or require pregnancy-related support. If you need support please reach out to .

Mobility

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required the Company will support the employee with the necessary Immigration requirements.

IMPORTANT

Advert will close at 23:59 GMT the day before Job Posting End Date below