Our Mission

Were not your average benefits platform were the driving force that uplifts peoples lives. Our technology connects the entire benefits ecosystem creating better outcomes for employers employees brokers and providers.

Our mission is clear: to build a world where everything works at its best ensuring every employee gets the support they need to thriveboth at work and beyond.

Your Mission

As a Senior Technical Account Manager at Ben youll be the bridge between our most strategic customers and our internal teams.

The stakes are high. Your customers are HR and benefits leaders managing tens of thousands of employees - when you solve a complex benefits configuration untangle a wallet and allowance issue or resolve a critical payroll reporting challenge the ripple effect is massive. Youll tackle these high-impact technical problems at scale whilst building the trusted relationships that turn admins into advocates.

Youll also be a critical voice shaping Bens product roadmap - translating the messy reality of customer needs into clear actionable insights that drive what we build next. As a Senior TAM youll set the standard for what great looks like: coaching the wider team demonstrating best practices in action and helping us establish the processes and playbooks that allow us to deliver exceptional support at scale without losing the personal touch.

This is a rare opportunity to be both operator and architect: doing the work today while building the foundation for tomorrow.

What youll be doing...

• You will own the technical relationship for your book of strategic accounts - serving as the escalation point for complex challenges around benefits configuration wallet and allowance issues and payroll reporting.

• Owning the most technically challenging accounts where configuration complexity scale or integration requirements demand senior-level expertise.

• Leading cross-employer initiatives and coordinate with Associate TAMs to ensure seamless platform delivery and prevent issues before they arise.

• Guiding admins through complex setups integrations and configuration changes - running technical onboarding and training sessions for both customers and internal teams.

• Being a key product advocate: Work closely with Product and Engineering to translate customer pain points into actionable product improvements identifying patterns across issues to address root causes.

• Building the technical resources the team needs to scale - create playbooks troubleshooting guides and documentation that become go-to references.

• Coaching and supporting Associate TAMs on technical troubleshooting and complex problem-solving helping them grow through real-world scenarios.

• Contributing to establishing best practices and standards for technical account management through your work and example.

You will thrive in this role if you have

• Strong experience in technical support operations or technical account management roles within a B2B SaaS environment

• Strong technical skills including debugging integrations diving into logs and troubleshooting complex software configurations

• Proven experience managing enterprise customer relationships and resolving escalated technical issues in a fast-paced environment

• Extensive experience collaborating with engineering product and customer success teams to drive issue resolution and product improvements

• Experience coaching team members and creating technical documentation or playbooks that scale team effectiveness

• Strong analytical and problem-solving skills with the ability to identify patterns across issues and address root causes

Nice-to-haves but not deal-breakers:

• Experience with benefits platforms HR tech payroll systems or employee benefits administration (nice to have)

• SQL experience and experience working with/testing/troubleshooting APIs (nice to have)

You will not love this role if you.

• Need a slow pace to feel comfortable - we move fast and we prioritise action even when the path isnt perfectly clear

• Are uncomfortable being accountable for outcomes - this role involves owning projects end-to-end and being responsible for making them succeed and delivering them at a high quality

• Prefer maintaining the status quo - we want to challenge assumptions and push for better ways of working

• Prefer a highly structured environment with established processes and clearly defined boundaries - were still building and sometimes that means creating the path as we go

• Struggle with ambiguity or expect prescriptive direction - youll get support and context but youll need to figure things out and take ownership

• Wait for others to step up or to be told what to do - We are a high-performance and high-reward work place and are looking for people who are proactive

Not sure if you meet 100% of the requirements

Thats okay - we know that not everyone follows a linear career path and we value diverse perspectives and growth mindsets. If you have a solid technical foundation and a strong interest in full stack engineering wed still love to hear from you. That said this role does require hands-on experience so please only apply if you feel confident you can contribute meaningfully from day one.

Our Compensation & Benefits

Its important to us to practise what we preach when it comes to our benefits. We know what good looks like and we want to provide the best for our team with a comprehensive and inclusive benefits package. This means you have a choice over the things that are most important to you. You can see a selection below along with the full offering here.

Competitive base salary equity so you own what you build

100 monthly personal Ben Balance: for whatever works for you whether thats Netflix Spotify or a really expensive cup of coffee! This allowance will increase by 50 for each year of service until you reach 250

Weekly lunch provided in office so you can spend quality time with the team over some tasty food!

28 days of holidays a year plus bank holidays and an option to buy or sell 5 days per year. Also your holiday entitlement will increase to 30 days at your 3rd year of service!

Work-from-abroad scheme so you can support your travels enjoy an extended holiday or visit loved ones.

Enhanced parental leave and workplace nursery scheme to support with the cost of childcare in a nursery setting

Comprehensive Private Medical Insurance

Funded Life Assurance cover with the option to voluntarily increase - this also includes an annual health check

Comprehensive and tailored mental health support and professional coaching through a leading provider

Diversity and Culture at Ben

We are organically growing a brilliantly diverse inclusive and respectful bunch of people we are extremely proud of. This should go without saying but all applications are very much welcome. If you need any adjustments to support you with your application just let us know by emailing You can learn more about DEI at Ben here.

Required Experience:

Manager