At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process. Our vision is the same a place where employees know they can thrive.
About the Role
Were looking for a Senior Project Manager to support the delivery of contact centre and CX transformation programmes across a range of clients and industries. This role begins as a 6month fixedterm contract. We anticipate ongoing needs in the team so there may be an opportunity to move into a longerterm or permanent position for the right candidate.
Youll lead high-impact CX and digital transformation projects ensuring delivery doesnt stop at go-live but translates into real business outcomes such as improved customer experience reduced cost to serve and increased operational efficiency.
Youll work across people process and technology partnering with a broad range of stakeholders to deliver for our clients and build the foundations for scalable sustainable change.
Why Join Us
Work on cutting-edge CX and AI-driven transformation programmes
Exposure to enterprise clients and senior stakeholders
Strong focus on outcomes value and impact not just delivery
Join a team that blends consulting delivery and innovation
What youll be doing:
Lead end-to-end delivery of CX and technology projects across multiple workstreams
Own project plans timelines RAID logs and dependency management
Coordinate cross-functional teams (business technology vendors)
Run governance forums and support SteerCo / executive updates
Track delivery against scope budget and expected outcomes
Proactively identify and escalate risks issues and trade-offs
Ensure solutions land effectively and support adoption and change
Maintain strong stakeholder alignment across client and internal teams
Governance Alignment & Project Portfolio Delivery
Translate scope into clear delivery plans milestones and measurable outcomes not just activities
Support programme sequencing dependencies and priorities to maximise value
Identify and challenge overlaps redundancies or competing priorities so that you contribute to creating a single joinedup delivery roadmap
Coordinate timelines resources and dependencies across multiple workstreams and suppliers
Apply agile and hybrid methodologies to:
Enable speed where it adds value
Maintain control predictability and commercial discipline
Lead governance forums that are decisionfocused not just reportingdriven
Drive alignment across business technology and delivery teams to establish and maintain strong working relationships across TTEC Digital and client business
Spot opportunities to expand services through emerging needs and priorities
Value & Financial Accountability
Manage the project commercials including:
Forecasting invoicing margin and resources
Proactive identification of pressure points
Maintain focus on value tracking and benefits realisation at project / portfolio level
Surface risks to value early and enable datadriven decision making
Technology and Platform Awareness
Work closely with technical and architecture teams to ensure delivery feasibility
Manage risks across integrations platforms and third-party vendors
Support delivery across CX platforms contact centre technologies and digital initiatives
Identify patterns risks and scaling opportunities across initiatives
Relationship Building & Communication
Act as the primary client interface and trusted delivery partner building strong outcomefocused relationships across business technology and executive stakeholders
Establish and lead clear structured communication and governance ensuring stakeholders are consistently informed engaged and aligned throughout delivery
Drive proactive transparent communication of progress risks and tradeoffs enabling timely decisions and maintaining confidence at all levels
Actively engage challenge and influence stakeholders ensuring expectations are managed decisions are informed and outcomes remain aligned to business objectives
Skills and experience you will bring:
5 years experience project management experience preferably in a professional services environment.
Experience coordinating multi discipline teams preferably working in multinational and in onshore/offshore project set ups
Proven experience delivering complex business systems/ CX / contact centre / digital transformation programmes
Structured thinking and problem-solving skills
Desirable
Experience with CCaaS AI automation or enterprise CX platform implementations
Certifications such as PMP PRINCE2 Agile / Scrum
An interest in CX innovation AI and continuous improvement
#LI-BN1
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Senior IC
At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process. Our vision is the same a place where employees know they can thrive.About the RoleWere looking for a Senior Project Manager to support the d...
At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process. Our vision is the same a place where employees know they can thrive.
About the Role
Were looking for a Senior Project Manager to support the delivery of contact centre and CX transformation programmes across a range of clients and industries. This role begins as a 6month fixedterm contract. We anticipate ongoing needs in the team so there may be an opportunity to move into a longerterm or permanent position for the right candidate.
Youll lead high-impact CX and digital transformation projects ensuring delivery doesnt stop at go-live but translates into real business outcomes such as improved customer experience reduced cost to serve and increased operational efficiency.
Youll work across people process and technology partnering with a broad range of stakeholders to deliver for our clients and build the foundations for scalable sustainable change.
Why Join Us
Work on cutting-edge CX and AI-driven transformation programmes
Exposure to enterprise clients and senior stakeholders
Strong focus on outcomes value and impact not just delivery
Join a team that blends consulting delivery and innovation
What youll be doing:
Lead end-to-end delivery of CX and technology projects across multiple workstreams
Own project plans timelines RAID logs and dependency management
Coordinate cross-functional teams (business technology vendors)
Run governance forums and support SteerCo / executive updates
Track delivery against scope budget and expected outcomes
Proactively identify and escalate risks issues and trade-offs
Ensure solutions land effectively and support adoption and change
Maintain strong stakeholder alignment across client and internal teams
Governance Alignment & Project Portfolio Delivery
Translate scope into clear delivery plans milestones and measurable outcomes not just activities
Support programme sequencing dependencies and priorities to maximise value
Identify and challenge overlaps redundancies or competing priorities so that you contribute to creating a single joinedup delivery roadmap
Coordinate timelines resources and dependencies across multiple workstreams and suppliers
Apply agile and hybrid methodologies to:
Enable speed where it adds value
Maintain control predictability and commercial discipline
Lead governance forums that are decisionfocused not just reportingdriven
Drive alignment across business technology and delivery teams to establish and maintain strong working relationships across TTEC Digital and client business
Spot opportunities to expand services through emerging needs and priorities
Value & Financial Accountability
Manage the project commercials including:
Forecasting invoicing margin and resources
Proactive identification of pressure points
Maintain focus on value tracking and benefits realisation at project / portfolio level
Surface risks to value early and enable datadriven decision making
Technology and Platform Awareness
Work closely with technical and architecture teams to ensure delivery feasibility
Manage risks across integrations platforms and third-party vendors
Support delivery across CX platforms contact centre technologies and digital initiatives
Identify patterns risks and scaling opportunities across initiatives
Relationship Building & Communication
Act as the primary client interface and trusted delivery partner building strong outcomefocused relationships across business technology and executive stakeholders
Establish and lead clear structured communication and governance ensuring stakeholders are consistently informed engaged and aligned throughout delivery
Drive proactive transparent communication of progress risks and tradeoffs enabling timely decisions and maintaining confidence at all levels
Actively engage challenge and influence stakeholders ensuring expectations are managed decisions are informed and outcomes remain aligned to business objectives
Skills and experience you will bring:
5 years experience project management experience preferably in a professional services environment.
Experience coordinating multi discipline teams preferably working in multinational and in onshore/offshore project set ups
Proven experience delivering complex business systems/ CX / contact centre / digital transformation programmes
Structured thinking and problem-solving skills
Desirable
Experience with CCaaS AI automation or enterprise CX platform implementations
Certifications such as PMP PRINCE2 Agile / Scrum
An interest in CX innovation AI and continuous improvement
#LI-BN1
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
We believe that humanity and technology should âco-exist, and that at the nexus of the âmost powerful experiences, humanity and technology collide. At TTEC Digital, we combine the expertise, innovation, partnerships, and passion of three industry-leading customer experience com
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