Senior Customer Success Manager

Were hiring a Sr. Customer Success Manager to turn new deployments into measurable outcomes for engineering teams using Coder. You guide customers from onboarding through renewal clearing blockers and aligning our platform to their goals.

You lead rollouts monitor health and usage and keep stakeholders informed. You partner with Sales on expansions and renewals and with Support and Product on issues and feedback.

What youll do here

• Own onboarding and rollout plans for new customers; coordinate with Sales for a smooth successful implementation of Coders platform

• Remove barriers to adoption so customers achieve their desired outcomes expediently

• Engage with customers to understand goals challenges and use cases and provide tailored guidance and recommendations

• Identify expansion opportunities within existing accounts and partner with Sales on upsell and crosssell motions

• Oversee renewals and forecasting ensuring timely successful commitments

• Serve as the primary point of contact for inquiries issues and escalations and collaborate with Coder teams to resolve

• Monitor and report on customer health and usage

• Develop deep expertise in Coders products to provide global customer coverage

What were looking for

• 3 years in software/SaaS sales and/or customer success with enterprise experience preferred

• Working knowledge of cloud infrastructure DevOps developer tools coding agents platform engineering CI/CD and the SDLC

• Hands-on experience with Salesforce and other industry-standard CS platforms

• History of building strong relationships across executive business and technical stakeholders

• Consistent internal advocacy for customers and the ability to provide actionable feedback for Product and crossfunctional teams

• Habit of staying current on industry trends CS best practices and the competitive landscape

• Startup experience

• High EQ with strong verbal communication and technical writing skills

• Selfmotivated with a creative and analytical approach to problem-solving

Bonus tacos if you have

• (Tacos If you need an ice-breaker ask how we say thanks by giving tacos!)

• Customer success or sales experience focused on developer tools

• Renewal management experience

• Experience with Totango or a similar Customer Success platform (e.g. Gainsight Pylon)

• Tinker with AI and the developer tools ecosystem (e.g. ChatGPT Claude Cursor)

About Coder

Coder is an AI software development company leading the future of autonomous coding. We empower teams to build software faster more securely and at scale through the collaboration of AI coding agents and human developers. Our mission is to make agentic AI a safe trusted and integral part of every software development lifecycle.

Our self-hosted AI Development Environment is the foundation for deploying agentic AI in the enterprise. It provides a secure standardized and governed workspace to deploy autonomous coding agents alongside human developers accelerating innovation while maintaining control and compliance. Coders isolated policy-driven environments improve productivity cut cloud costs and reduce data risks. Developers transition to AI at their own pace using their own tools. Platform and security teams can govern audit and manage a great developer experience at scale.

Interview process

We believe that the interview process should be transparent consistent and enjoyable. We value your time and hope to complete the interview process in two to four weeks if schedules allow. Through your interviews you will meet a mix of individual contributors managers and senior leaders.

AI use during the interview process

As an AI company Coder embraces the use of AI tools and we want to be transparent about our expectations as you navigate our interview process.

Not permitted: Using AI assistance during conversational interviews.

Permitted: Using AI tooling for take-home assessments. Please flag where and to what extent it was used in your take-home. Your submission will not be penalized for using AI as long as it is done honestly.

Our use of AI in hiring

We use AI tools to help manage our recruitment process efficiently and fairly. Specifically:

• Ashby helps us review inbound applications by surfacing candidates who best match the role requirements weve defined. This tool does not make hiring decisions - it helps our team prioritize which applications to review first.

• Granola takes notes during our interview calls so our team can focus on the conversation with you.

All hiring decisions are made by humans. Our team reviews applications conducts interviews and makes final selections. AI tools assist us but never replace human judgment and these practices are conducted in compliance with applicable data protection AI governance and labor laws. Your data is not used to train AI models.

In accordance with New York City Local Law 144 an independent bias audit has been conducted on Automated Employment Decision Tools; results are available for Ashby.

If youre applying for a role at Coder and have questions about how we use AI in our process or if youd like to request information about the data we collect please contact .

Coder is a proud Equal Opportunity Employer

We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race color ancestry religion sex pregnancy gender gender identity gender expression sexual orientation national origin age marital status genetic information disability protected veteran status or any other characteristic protected by federal state or local laws.

Required Experience:

Manager