Security Systems Analyst

What youll be doing:

• Act as the primary point of contact for all physical security system service requests via phone email and ticketing systems.
• Perform advanced triage diagnostics and root cause analysis across enterprise security platforms.
• Deliver remote troubleshooting and resolution reducing the need for onsite dispatch where possible.
• Assess incident severity and business impact prioritising work in line with SLAs.
• Coordinate and dispatch field technicians ensuring correct scope parts and information are provided.
• Own incidents endtoend including stakeholder updates followups and resolution validation.
• Monitor system health alerts and dashboards to proactively identify and mitigate issues.
• Collaborate with engineering teams vendors and crossfunctional stakeholders to resolve complex or recurring issues.
• Identify trends and recurring problems recommending process or system improvements.
• Maintain accurate documentation contribute to the knowledge base and support team efficiency and firstcontact resolution.

Please note - The responsibilities listed here arent the full picturebut they give you a good sense of the role. If you meet the minimum requirements and believe youve got what it takes to succeed wed love to hear from you.

Qualifications :

What were looking for:

Were looking for someone who takes ownership thinks analytically and thrives under pressure. Ideally youll have:

Essential:

• Right to work in the UK with a minimum 5year checkable employment history.
• 47 years experience in technical support systems analysis or service operations roles.
• Handson experience with physical security systems (access control CCTV alarms).
• Proven incident management triage and issue resolution experience.
• Strong troubleshooting skills across software hardware and networkconnected systems.
• Experience using ticketing systems (e.g. ServiceNow Remedy Jira APEC).
• Ability to manage multiple incidents with competing priorities.
• Strong written and verbal communication skills with a customerfirst mindset.
• Demonstrated ownership and accountability through to resolution.
• Ability to embody the core values of Integrity Vigilance and Helpfulness.
• This is a full-time role working 40 hours per week on site. Flexibility is required as the position includes some oncall responsibilities.

Desirable:

• Experience supporting enterprisescale multisite or campus environments.
• Familiarity with ITIL practices (incident problem and change management).
• Experience coordinating or dispatching field service teams.
• Working knowledge of networking fundamentals (TCP/IP ports device communication).
• Experience working with vendors or thirdparty service providers.
• Relevant certifications (Security Network ASIS or similar).

Additional Information :

Its great to see youre considering a career with Securitas UK!
Join our global team of 336000 colleagues and help make the world a safer place.

At Securitas we live by our values of Integrity Vigilance and Helpfulness and our People Promise:

• Opportunity We see potential in every person and situation
• People We open our eyes to all thats good
• Purpose We make your world a safer place

What You Can Expect
Our Recruitment Team reviews every application carefully. Applying can feel daunting but were here to support youjust email us if you need help.

Diversity & Inclusion Be Yourself
We are an inclusive employer proud of our Level 2 Disability Confident status (we will always try our hardest to guarantee interviews for eligible candidates should you meet the roles minimum requirements having disclosed a disability to our Talent Team upon application). We support equality through Employee Networks - Our real change makers of the business.. YOU the Race at Work Charter and the Armed Forces Covenant. We also celebrate diversity with events like BSL Week International Womens Day PRIDE and Black History Month.

Your Benefits

• STRIVE Securitas Perks gives you access to a great range of discounts on a variety of retailers services and everyday spending to suit your shopping habits.
• Dental Plans - A range of plans providing support providing cash back towards everyday dental costs such as dental examinations X-rays and treatment
• HSF Health Plan - Range of healthcare cash plans at highly discounted rates providing families with peace of mind by getting cash back on everyday medical costs such as dental check-ups contact lenses and acupuncture and by covering unexpected costs.
• Cycle to Work  A super cost-effective way of getting a brand new bike cycling equipment or both. Save up to 42% of the usual cost and spread the cost over several months from your salary.
• Specsavers  Save money on eye tests and when purchasing spectacles.
• WeCare  A 24/7 online GP mental health support service get fit programme and more.
• Toothfairy  Online access to advice and guidance from real UK Dentists.
• Pension Plan  Plan for your financial future by building up a benefit in the Securitas Pension Plan with the benefit of employer contribution plus tax relief on your contributions.
• Payroll ISA  An ISA savings account is a great way to meet your longer term personal financial goals.
• Free Mortgage Advice
• Go & Live  Financial Wellbeing Hub
• Death in Service Benefit - Permanent employees are automatically covered for Life Assurance which would provide a lump sum benefit to your beneficiaries in the unfortunate event of death in service whilst employed by Securitas

Take the Next Step
Join a team that values you. Click Im Interested and start your career with Securitas UK today.

See a different world.

Remote Work :

No

Employment Type :

Full-time