Salesforce Consultant Service Cloud (mfx)
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
As a Salesforce Consultant specialising in Service Cloud you will work closely with clients to transform their customer service operations using Salesforceâs industry-leading tools. Youâll play a key role in designing configuring and delivering tailored solutions that improve efficiency customer satisfaction and Agent productivity. Youâll support a wide variety of clients across industries helping them get the most out of Service Cloudâs powerful capabilities.
- Implement features such as Case Management Omni-Channel Routing Knowledge and Entitlements
- Translate business requirements into scalable Salesforce configurations and workflows
- Collaborate with cross-functional teams to deliver high-impact projects on time
- Conduct workshops and training sessions for users and stakeholders
- Support go-lives and post-deployment enhancements
- Document solutions and contribute to internal best practices and knowledge sharing
- 2â3 years of hands-on experience implementing Salesforce Service Cloud
- Strong understanding of service processes such as case lifecycle SLAs escalation and support metrics
- Experience with features such as Omni-Channel Knowledge Base Macros and Email-to-Case
- Ability to translate business requirements into functional and technical solutions
- Strong communication and stakeholder management skills
- Salesforce certifications such as Service Cloud Consultant or Administrator are a plus
- Experience with automation tools like Flows and OmniStudio is advantageous
- AI is not a trend for you but a firmly established part of how you work. You use AI tools confidently and enjoy continuously discovering new possibilities and integrating them into your everyday work
Required Experience:
Contract
