Room Service Manager

Waldorf Astoria London - Admiralty Arch is seeking aRoom Service Managerto join the pre-opening team for this highly anticipated new luxury hotel opening later this year.

This is a unique opportunity for an experienced luxury hospitality leader to join the founding team and help shape the guest experience at this landmark hotel.

Located at the end of The Mall opposite Buckingham Palace Waldorf Astoria London Admiralty Arch will feature 100 elegant rooms and suites and 17500 sqft of private residences. The hotel will open with two signature restaurants - Coreus by Clare Smyth and Café Boulud by Daniel Boulud - bringing together two of the worlds most celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa state-of-the-art fitness facilities and a collection of grand event spaces including a ballroom for up to 320 guests.

Waldorf Astoria Hotels & Resorts is Hiltons flagship luxury brand known for its timeless elegance iconic properties and sincerely elevated service that delivers bespoke once-in-a-lifetime experiences in the worlds most sought-after destinations.

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKs #1 GREAT PLACE TO WORK 2026
Proudly voted by our Team Members

A World of Rewards

Complimentary nourishing meals provided while on duty

Exceptional development programmes designed to support and accelerate your growth at every stage

Opportunities to make a meaningful impact through our industryleading Corporate Responsibility initiatives

Team Member Travel Programme offering exclusive discounted stays and 50% off food & beverage

High street savings through Perks at Work

28 days holiday including bank holidays rising to 33 days with length of service

We are looking for hospitality professionals who are passionate about delivering an exceptional fives star guest experience consistently upholding the worldclass service standards recognised by Forbes.

What will I be doing

As Room Service Manager you will lead theInRoom Dining operation delivering a refined seamless dining experience for Guests and Members while optimising sales performance developing talent and maintaining rigorous cost control.

In this role you will oversee all aspects of Room Service operations ensuring exceptional service execution brand alignment and commercial effectiveness. Your responsibilities will include performing the following to the highest luxury hospitality standards:

Provide clear inspiring leadership to the Room Service team driving operational excellence and supporting individual professional growth

Ensure full compliance with all brand standards service protocols and quality expectations

Monitor and evaluate guest satisfaction implementing continuous improvement initiatives to enhance the inroom dining experience

Stay attuned to culinary and service trends proactively contributing ideas to elevate the range presentation and quality of Food & Beverage offerings

Drive revenue optimisation while maintaining disciplined cost control and identifying opportunities for efficiency

Develop and manage achievable budgets forecasts and shortand longterm departmental objectives

Partner closely with the Learning & Development team to ensure structured ongoing training through comprehensive training calendars

Maintain a robust internal control environment ensuring full compliance with hotel and company policies and procedures

What are we looking for

A Room Service Manager within Hilton brands leads with service excellence commercial awareness and a guestfirst mindset collaborating seamlessly with teams across the hotel. To succeed in this role you will demonstrate:

Proven experience in a similar inroom dining or Food & Beverage leadership role

Strong people management and leadership capabilities

Effective negotiation and influencing skills

A positive composed and solutionfocused attitude

Excellent verbal and written communication skills

Ability to perform consistently under pressure in a dynamic environment

Impeccable grooming standards aligned with luxury brand expectations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience within the hospitality industry

Experience managing payroll budgeting and forecasting processes

Strong commercial awareness and industry knowledge

EVERY JOB MAKES THE STAY

At Hilton It Matters Where You Stay but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests and behind every job theres an extraordinary person working to make each Stay magical.

Thats why atHiltonEvery Job Makes the Stay. Find out more about all our brands and hotels - Hilton Brands Global Hospitality Company

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