Resident Liaison Officer

Job Description

Overview
We are seeking a dedicated and professional Resident Liaison Officer to join our team. The successful candidate will act as a key point of contact between residents and management ensuring clear communication and smooth operations during housing projects or community developments. This role requires excellent organisational skills strong interpersonal abilities and proficiency in administrative tasks. The Resident Liaison Officer will be instrumental in fostering positive relationships within the community while supporting project objectives.

Duties

• Serve as the primary contact for residents addressing enquiries and providing updates regarding ongoing projects.
• Facilitate effective communication between residents contractors and management teams to ensure all parties are well-informed.
• Maintain accurate records of resident interactions complaints and feedback using data entry systems such as Yardi.
• Organise and attend community meetings ensuring residents concerns are heard and documented appropriately.
• Assist with administrative tasks including filing correspondence and scheduling appointments or site visits.
• Support upselling initiatives by promoting additional services or amenities to residents where appropriate.
• Ensure all communication adheres to professional standards of phone etiquette and customer service.
• Collaborate with team members to ensure project timelines are met while maintaining high levels of resident satisfaction.

Skills

• Proficiency in Yardi or similar property management software is desirable.
• Previous office experience or administrative experience is advantageous.
• Strong data entry skills with attention to detail to ensure accuracy of records.
• Excellent organisational skills with the ability to manage multiple tasks efficiently.
• Outstanding phone etiquette and communication skills to foster positive resident relationships.
• Experience in upselling or promoting additional services effectively within a community setting.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Demonstrated ability to handle sensitive information discreetly and professionally. This role offers an opportunity to contribute positively to community development projects while developing valuable skills within property management and resident relations.