At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace health & wellbeing sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR HOTEL
HotelIndigo and the Staybridge Suites 187 keys in the 19thcentury converted linen mills with a salute to its industrial heritage in everyarea of the building.
You will be joining these elite status hotels strengtheningthe already exceptional team of individuals dedicated to delivering excellentservice and committed to remaining the best hotels in the city.
OUR BENEFITS
You will have access to a benefits package we believe truly works for our people
Discounted hotel room rates for you and your friends & family
Refer a Friend scheme (earn 250 for each referral up to 5 referrals)
Flexible working arrangements
Wagestream - choose how and when you get paid
Life Insurance
Employee Assistance Programme
Social and wellness events and activities all year round
Free meals on duty saving you over 1000 per year
And much much more!
A DAY IN THE LIFE OF RESERVATIONS MANAGER AT OUR HOTEL
Optimize bookings creating an exceptional first impression for every guest even before they arrive at the hotel
Manage daily reservation operations with a keen focus on accuracy maximizing occupancy and implementing strategies to boost revenue during peak and off-peak seasons
Collaborate closely with the sales marketing and front office teams ensuring promotional offers group bookings and VIP requests are seamlessly coordinated for a smooth guest experience
Analyse booking patterns market trends and competitor rates to refine pricing strategies and maintain the hotels competitive edge
Develop efficient systems and processes to ensure the reservations team can quickly and accurately handle enquiries bookings cancellations and special requests
Generate and present reports on booking trends occupancy forecasts and revenue opportunities offering insights to support managements strategic decisions
Engage with guests over the phone via email or through online booking channels ensuring each guests reservation journey is seamless friendly and aligned with our brand
WHAT WE NEED FROM YOU
Proven experience in reservations or revenue management within the hospitality industry with a focus on driving occupancy and optimising revenue
Excellent communication skills and a client-focused approach to handling bookings guest queries and VIP requests
Analytical skills with the ability to interpret booking data and make strategic recommendations for rate adjustments
Proficiency in reservations systems (ideally Opera or similar) and CRM tools with a keen attention to detail
Strong organisational and multitasking skills able to balance high call volumes with guest requests and team training
Flexibility to work a variety of shifts including weekends and holidays to meet the needs of the business
A genuine enthusiasm for creating memorable guest experiences and ensuring smooth efficient reservation processes EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. If at any point throughout our process you require reasonable adjustments please contact
Required Experience:
Manager
JOIN USAt RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace health & wellbeing sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Wo...
JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace health & wellbeing sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR HOTEL
HotelIndigo and the Staybridge Suites 187 keys in the 19thcentury converted linen mills with a salute to its industrial heritage in everyarea of the building.
You will be joining these elite status hotels strengtheningthe already exceptional team of individuals dedicated to delivering excellentservice and committed to remaining the best hotels in the city.
OUR BENEFITS
You will have access to a benefits package we believe truly works for our people
Discounted hotel room rates for you and your friends & family
Refer a Friend scheme (earn 250 for each referral up to 5 referrals)
Flexible working arrangements
Wagestream - choose how and when you get paid
Life Insurance
Employee Assistance Programme
Social and wellness events and activities all year round
Free meals on duty saving you over 1000 per year
And much much more!
A DAY IN THE LIFE OF RESERVATIONS MANAGER AT OUR HOTEL
Optimize bookings creating an exceptional first impression for every guest even before they arrive at the hotel
Manage daily reservation operations with a keen focus on accuracy maximizing occupancy and implementing strategies to boost revenue during peak and off-peak seasons
Collaborate closely with the sales marketing and front office teams ensuring promotional offers group bookings and VIP requests are seamlessly coordinated for a smooth guest experience
Analyse booking patterns market trends and competitor rates to refine pricing strategies and maintain the hotels competitive edge
Develop efficient systems and processes to ensure the reservations team can quickly and accurately handle enquiries bookings cancellations and special requests
Generate and present reports on booking trends occupancy forecasts and revenue opportunities offering insights to support managements strategic decisions
Engage with guests over the phone via email or through online booking channels ensuring each guests reservation journey is seamless friendly and aligned with our brand
WHAT WE NEED FROM YOU
Proven experience in reservations or revenue management within the hospitality industry with a focus on driving occupancy and optimising revenue
Excellent communication skills and a client-focused approach to handling bookings guest queries and VIP requests
Analytical skills with the ability to interpret booking data and make strategic recommendations for rate adjustments
Proficiency in reservations systems (ideally Opera or similar) and CRM tools with a keen attention to detail
Strong organisational and multitasking skills able to balance high call volumes with guest requests and team training
Flexibility to work a variety of shifts including weekends and holidays to meet the needs of the business
A genuine enthusiasm for creating memorable guest experiences and ensuring smooth efficient reservation processes EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. If at any point throughout our process you require reasonable adjustments please contact
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