Registered Manager

About Hometouch

Hometouch is a CQC-regulated live-in care provider specialising in dementia care. We connect families with experienced highly vetted live-in carers supported by a clinical team committed to outstanding person-centred care.

We are an ambitious technology-enabled business backed by leading investors. Our clinical quality is central to our commercial proposition we are working towards a CQC Outstanding rating and are investing in clinical leadership to get there. This is an exceptional opportunity to join a growth-stage business where quality and commercial success are inseparable.

Role Summary

The Registered Manager is the clinical and regulatory cornerstone of Hometouch. You will hold CQC registration on behalf of the business lead our clinical governance framework and be the principal point of accountability for the quality and safety of our regulated care service.

This is not a back-office compliance role. We are looking for an experienced healthcare professional or a clinical governance specialist with genuine dementia expertise the confidence to lead a care team and shape clinical standards and the commercial awareness to support our growth. You will work closely with the CEO COO and Head of Clinical Governance to ensure our regulated service is outstanding in every respect.

Key Responsibilities

Registration & Regulatory Leadership

Hold and maintain CQC registration as Registered Manager; take direct responsibility for the regulated service

Ensure the service meets all fundamental standards including Regulationsand 20

Lead preparation for CQC inspections; produce evidence portfolios and coordinate inspection-readiness activities

Submit all statutory notifications accurately and on time

Maintain and continuously improve the services regulatory compliance records and quality audit programme

2. Dementia Care Quality & Clinical Standards

Set and embed clinical standards for dementia care across the regulated service

Lead the design and review of complex dementia care plans risk assessments and mental capacity assessments

Act as the clinical authority on dementia best practice advising carers families and the wider team

Develop and deliver dementia-specific training and competency frameworks for the carer workforce

Champion person-centred life story-based approaches to dementia care across all client interactions

3. Clinical Governance & Safety

Oversee the clinical governance framework: audits care plan reviews incident investigation complaints management

Chair the weekly CQC and MDT meetings; ensure actions are followed up and outcomes documented

Lead safeguarding investigations in line with local authority and CQC expectations

Maintain oversight of medication management manual handling competencies and complex care protocols (PEG trache spinal care)

Ensure all records in PASS and clinical systems are accurate contemporaneous and audit-ready

4. Team Leadership & Carer Workforce

Lead clinical supervision appraisals and performance management for the nursing and clinical team (Nursing Lead clinical coordinators)

Oversee carer recruitment compliance in line with Regulation 19 and Schedule 3; ensure all fitness-to-practice checks are robust

Design and deliver mandatory training induction and ongoing CPD for carers on the regulated pathway

Support the Head of Recruitment in ensuring carer quality standards are upheld at the point of onboarding

5. Commercial Contribution & Growth

Participate in complex family consultations and clinical assessments for high-acuity or complex dementia enquiries

Support the introductory-to-regulated transition pipeline: identify clients suitable for regulated service and work with the account management team to facilitate transition

Contribute to the sales and partnerships narrative including supporting clinically credible content for partner outreach and family communications

Provide clinical input into product development and technology roadmaps to improve the quality of the care experience

Represent Hometouch externally at clinical events partner meetings and with referral sources such as NHS discharge teams memory clinics and OTs

6. Reporting & Governance

Produce monthly and quarterly quality and compliance reports for the CEO and board

Contribute to the CQC Outstanding evidence file and self-assessment on an ongoing basis

Flag material clinical risks near misses or systemic concerns to the CEO and Nominated

Clinical Leadership & Governance

Essential Requirements

• Registered healthcare professional (e.g. NMC-registered nurse AHP) OR an experienced clinical governance professional with a track record in regulated health or social care settings

• Demonstrable track record as a Registered Manager in a CQC-regulated domiciliary or live-in care setting

• Deep knowledge of CQC Key Lines of Enquiry (KLOEs) and Regulationsand 20

• Experience leading statutory notifications safeguarding investigations and complaint resolution

• Confident conducting clinical assessments overseeing care plans and managing complex packages

• Level 5 Diploma in Leadership for Health and Social Care (or equivalent/commitment to achieve)

Desirable Requirements

• Personal experience of achieving a CQC Outstanding rating or direct involvement in a team that has achieved Outstanding

• Post-registration qualification in dementia care (e.g. Admiral Nurse pathway City & Guilds Dementia)

Dementia Expertise

Essential Requirements

• Specialist knowledge of dementia care best practice including person-centred care BPSD management and life story approaches

• Experience designing and overseeing dementia-specific care plans in a live-in or home care setting

• Ability to train and coach carers in dementia communication techniques and safe practice

• Familiarity with the Mental Capacity Act 2005 and DoLS frameworks as applied in community settings

Desirable Requirements

• Training in specific dementia frameworks (e.g. Teepa Snow SPECAL Contented Dementia Trust)

• Experience with clinical research participation or dementia innovation programmes

Commercial & Business Aptitude

Essential Requirements

• Ability to contribute to business growth including participating in complex family consultations converting self-funders and supporting the introductory-to-regulated transition pipeline

• Commercially aware: understands the relationship between quality outcomes CQC ratings and revenue

• Experience preparing and presenting operational and quality reports to senior leaders or boards

• Able to work collaboratively with sales account management and partnerships teams

Desirable Requirements

• Experience in a VC-backed or rapidly scaling care business

• Involvement in M&A integration or multi-brand operational management

People & Leadership

Essential Requirements

• Proven ability to lead supervise and develop a clinical and care team

• Strong coaching instinct: able to raise standards through direct feedback and continuous improvement

• Skilled at managing performance absence and disciplinary matters sensitively and compliantly

• Experience recruiting and inducting carers in line with Regulation 19 (Fit and Proper Persons) and Schedule 3

Desirable Requirements

• Train the trainer qualification

• Experience building a learning culture within a care team

Technology & Systems

Essential Requirements

• Comfortable using digital care management systems (e.g. PASS care planning platforms)

• Able to maintain accurate audit-ready records and oversee team compliance with documentation standards

• Confident using data to monitor quality including audits incident tracking and outcome measures

Desirable Requirements

• Experience with AI-assisted care tools or digital health platforms

• Familiarity with CRM systems (e.g. HubSpot) for client journey tracking

What We Offer

• A clinically ambitious organisation where your expertise will directly shape outcomes for clients and their families

• A pathway to CQC Outstanding with full leadership support investment in evidence and the resources to get there

• A seat at the leadership table: direct access to the CEO COO and board

• Competitive salary with performance-related bonus tied to quality and commercial outcomes

• Investment in your professional development including clinical leadership dementia specialisation and executive coaching

• A technology-forward working environment with AI-enabled clinical tools and a committed product team

Heres what youll get working with us:

• Company pension with matched contributions

• 25 days holiday (plus bank holidays)

• Private Healthcare

• Premium Access to Anya - a digital health app providing womens health support

• Laptop and equipment provided

• Great work-life balance (we are big on this)

• Work environment that values creativity personal growth and collaboration

How to Apply

Please send your CV and a covering letter (no more than two pages) setting out why you are the right person for this role

Your covering letter should specifically address your dementia care expertise your experience as a Registered Manager in a CQC-regulated setting and an example of where you have contributed to clinical quality and business growth simultaneously.

Hometouch is an equal opportunities employer. We are committed to creating an inclusive workplace and welcome applications from all backgrounds.